Software Warranty Analyst/Engineer, V19

Ford-Motor-Company; Dearborn (MI); Hybrid; USD 87,000 - 166,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Tuition assistance

Vehicle discount

Job summary

Ford Motor Company seeks a data-driven Quality Engineer to lead improvements across vehicle systems, focusing on 12V battery, starter, and alternator performance. You will own key quality metrics, unify issue tracking from multiple data sources, and partner with teams to rapidly diagnose and resolve customer-impacting problems.

You will leverage coding and connected vehicle data to identify root causes, implement process improvements, and reduce manual effort in quality escalation, helping

Qualifications

• Bachelor's degree in Electrical/Software/Computer Engineering or similar.
• 2+ years of experience with C, C++, Python or equivalent.
• 2+ years of experience with Software Analysis/Testing, CAN bus data and tools.

Responsibilities

• Own and improve core quality metrics and drive continuous improvement.
• Lead unified quality agenda across data sources and cross-functional teams.
• Represent quality findings at internal forums and present recommendations.
• Perform root-cause and Pareto analyses for 12V battery, starter, and alternator issues.
• Drive timely resolution of priority items and accelerate customer-facing issue resolution.
• Collaborate across teams to accelerate problem solving using connected vehicle data.

Skills

C

C++

Python

CAN bus

Root Cause Analysis

Quality Testing

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Software Engineering

Bachelor's degree in Computer Engineering

Tools

JIRA

IVS

VADR

Diagnostic Engineering Tool

FDRS

PTS

Job description

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Do you want to drive business strategy and define products for software and digital experiences? Enterprise Connectivity Business Operations team translates those strategic choices into tangible business propositions. We represent the voice of the customer as we build distinctive, always-on connected vehicle technologies and services that transform the ownership experience.

In this position...

Seeking a data-driven, technically curious Quality Engineer to lead quality improvement efforts across vehicle systems, with a particular focus on 12V battery, starter, and alternator performance. In this role, you will own key quality metrics, unify quality issue tracking across multiple data sources, and partner with cross-functional teams to rapidly diagnose and resolve customer-impacting issues. This is an ideal opportunity for someone who thrives on troubleshooting complex, uses coding and connected data for problem solving, and wants to make a measurable impact on product quality and customer satisfaction.

What you'll do...

• Own and improve core quality metrics — including R/1000, CPU, CPR, and end-to-end (E2E) performance — through continuous monitoring, analysis, and improvement initiatives.
• Lead a unified quality agenda, consolidating issues identified across diverse sources such as customer claims, DTC data, service turnaround speed, dealer special service handling, connected vehicle data, and warranty spend.
• Represent the quality function at various internal and cross-team quality forums, presenting findings, status, and recommendations.
• Conduct root-cause and Pareto analysis to identify the top contributors to 12V battery, starter, and alternator failures across both early-life (low-time) and in-service (high-time) populations.
• Drive timely resolution of priority items on the quality agenda, ensuring nothing critical falls through the cracks.
• Assemble cross-functional support, proactively engaging peers and subject‑matter experts to accelerate resolution of customer‑facing issues.
• Leverage coding and connected vehicle data to investigate, diagnose, and solve quality issues at their root cause.
• Identify and implement process improvements to reduce manual effort and streamline quality escalation management.

You'll have...

• Bachelor's of Science degree in Electrical Engineering, Software Engineering, Computer Engineering, Mechanical Engineering, Chemical Engineering or similar
• 2+ years of working experience with any computer language. Preferably C, C++, Python, or equivalent
• 2+ years of working experience with Software Analysis/Testing, CAN bus technology and tools (Log Review/Root Cause Analysis)
• 2+ years of experience working with Engineering tools, Databases, Defect Tracking Systems (Diagnostic Engineering Tool, IVS, VADR, JIRA)
• 2+ years of working experience in Service Tools/Applications (such as FDRS, PTS, workshop manuals)
• 2+ years of experience with Quality methodologies (Root Cause Analysis, triage capabilities 8D, Fishbone, Is/Is Not, 3 legged 5 why, etc.)
• 2+ years of experience working in a team collaboration environment with upper management and peers

Even better, you may have...

• Master's degree in Electrical Engineering, Software Engineering, Computer Engineering, Mechanical Engineering, Chemical Engineering or similar
• Knowledge in problem solving methods, Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA, etc.
• A Green Belt and/or Black Belt
• Solid grasp of vehicle electrical architectures and components.

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7 and ranges from $86,600-$144,900., This position is a salary grade 8 and ranges from $99,100-$166,200. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid

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