Software Support Specialist (Remote)

Car Part; Kansas City (MO); Remote; USD 46,000 - 57,000; Full time

Job summary

A leading provider of software solutions for auto recyclers is seeking an entry-level Software Support professional. Candidates will provide client support and technical issue resolution while utilizing remote access software tools. Responsibilities include assisting customers, documenting support activities, and effective communication with all stakeholders. Ideal candidates should possess excellent troubleshooting skills and basic knowledge of the auto-recycling industry.

Benefits

Competitive salaries

401K matching

Flexible workplace

Casual dress code

Health care benefits

Qualifications

• Excellent PC and networking troubleshooting skills.
• Some experience with Microsoft Windows Operating Systems.
• Self-motivated, detail-oriented, and organized.

Responsibilities

• Provide support using Car-Part software and services.
• Document all support and installation activities.
• Execute technical training as required for customers.

Skills

PC troubleshooting

Networking skills

Multi-tasking

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Windows

MS Office

Job description

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Job Description

Job Description

Primary Purpose: Provide client support and technical issue resolution via remote access software tools, email, phone, and messaging

Major Tasks and Responsibilities:

• Provide support to assigned customers using Car-Part software and services, including related third-party applications.
• Install, update, and configure Car-part on-premise software on customer computers.
• Provide light training on proprietary software as required for assigned customers.
• Participate in the resolution of cases and projects outside of assigned customers when available. (Volunteering for Cases and/or Projects)
• Communicate technical knowledge regarding troubleshooting techniques with the team.
• Document all support and installation activities in the CRM system per team procedures.
• Document time spent on weekly activities using company time tracking tools.
• Communicate effectively with management, coworkers, external customers, always keeping manager informed of any issues and potential problems.
• Attend team meetings and contribute feedback on issues encountered.
• Take initiative to learn and expand role.
• Take initiative to share knowledge and assist others when ever applicable.
• Perform other tasks and have such other responsibilities as assigned by Car-Part from time to time
  
  

Essential Knowledge and Skills Requirements:

• Excellent PC and networking troubleshooting skills
• Auto-recycling industry/salvage yard knowledge
• Ability to multi-task
• Some experience with hardware and software issues on most Microsoft Windows Operating Systems.
• Some experience with MS Office, including Outlook Express and Outlook
• Self motivated, detail-oriented, and organized
• Must be proactive and have excellent follow up skills with the ability to prioritize and possess the ability to work autonomously
• Strong verbal and written communication and interpersonal skills
• Patience required with customers not familiar with PCs
• High-speed internet (cable or telephone)
  
  

Non-Essential but Valued Skills and Experience:

• Knowledge of salvage yard operations preferred
• General automotive knowledge
• Some experience with serial communication networks
• Some experience with terminals, modem and printers
• Experience in a Technical Support Call Center
• Spanish Speaking
• A+ certified
• MSCE certified
  
  

Job Related Physical Requirements

• Speaking: High – Moderate – Low
• Sitting: High – Moderate – Low
• Walking: High – Moderate – Low
• Lifting: High – Moderate – Low
• Standing: High – Moderate – Low
• Hearing: High – Moderate – Low
• Climbing: High – Moderate – Low
• Hand Dexterity: High – Moderate – Low
• Visual Acuity: High – Moderate – Low
  
  

Job Related Mental Requirements

• Remembering: High – Moderate – Low
• Reading: High – Moderate – Low
• Analyzing: High – Moderate – Low
• Problem Solving: High – Moderate – Low
  
  

Company Description

Voted #1 "Cincinnati Top Workplaces" in 2024 & "Best Places To Work In Kentucky" winner in 2021, 2022, 2023, & 2024.

Car-Part.com is a Blue Ribbon Small Business Award Winning IT Company located in Ft. Wright, KY. We are a leading provider of software and web solutions for auto recyclers in areas such as inventory searching, web design and hosting, promotion, inventory management, and email services. Our products provide auto recyclers with a comprehensive product suite, which assists them in making their inventory available to all potential buyers including body shops, insurance adjusters, core buyers, and retail customers. Car-Part.com provides outstanding customer support while helping recyclers make it easy for their customers to find the best part based on condition, location, availability, brand, and price.

Car-Part.com employees enjoy a great culture, competitive salaries, performance-based bonuses, 401K matching, workplace flexibility, free parking and a casual dress code in a unique software development atmosphere. For full time employees, health care benefits are also available. If you are interested in being part of a high-energy, innovative company, we invite you to submit your resume and explore the opportunities that we have to offer. Be sure to include your salary requirements when applying for this position.

Voted #1 "Cincinnati Top Workplaces" in 2024 & "Best Places To Work In Kentucky" winner in 2021, 2022, 2023, & 2024. Car-Part.com is a Blue Ribbon Small Business Award Winning IT Company located in Ft. Wright, KY. We are a leading provider of software and web solutions for auto recyclers in areas such as inventory searching, web design and hosting, promotion, inventory management, and email services. Our products provide auto recyclers with a comprehensive product suite, which assists them in making their inventory available to all potential buyers including body shops, insurance adjusters, core buyers, and retail customers. Car-Part.com provides outstanding customer support while helping recyclers make it easy for their customers to find the best part based on condition, location, availability, brand, and price. Car-Part.com employees enjoy a great culture, competitive salaries, performance-based bonuses, 401K matching, workplace flexibility, free parking and a casual dress code in a unique software development atmosphere. For full time employees, health care benefits are also available. If you are interested in being part of a high-energy, innovative company, we invite you to submit your resume and explore the opportunities that we have to offer. Be sure to include your salary requirements when applying for this position.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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