Software Support Specialist — Payroll & Accounting SaaS

Foundation Software, Inc.; Strongsville (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Paid vacation

Paid holidays

401(k) with match

Tuition reimbursement

Job summary

Foundation Software LLC in Strongsville, OH seeks a knowledgeable Software Support Representative to assist clients with payroll and accounting software, troubleshoot issues, and ensure optimal use of our suite of products. You will resolve technical problems, guide customers through updates, and document all cases with accuracy.

You will collaborate with internal teams, stay current on product changes, and provide training on best practices to maintain high customer satisfaction.

Qualifications

• 1+ years of experience in software support or help desk.
• Strong communication skills with ability to explain technical concepts clearly.
• Familiarity with payroll or accounting software is a plus.

Responsibilities

• Provide technical support for payroll and accounting software via phone, email, or web.
• Troubleshoot software issues and guide users through resolutions.
• Document issues and resolutions and track support tickets to closure.
• Coordinate with internal teams to resolve system problems and communicate updates to clients.
• Stay updated on product features and industry changes.
• Educate clients on best practices and new functionalities.

Skills

Software support

Customer service

Communication

Technical troubleshooting

Microsoft Office

Tools

CRM software (Salesforce)

Job description

Foundation Software LLC in Strongsville, OH seeks a knowledgeable Software Support Representative to assist clients with payroll and accounting software, troubleshoot issues, and ensure optimal use of our suite of products. You will resolve technical problems, guide customers through updates, and document all cases with accuracy.

You will collaborate with internal teams, stay current on product changes, and provide training on best practices to maintain high customer satisfaction.