Elite Software Support Specialist — Payroll & SaaS

Foundation Software; Strongsville (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Tuition reimbursement

Job summary

Foundation Software LLC seeks a knowledgeable Software Support Representative to assist clients with technical issues across our payroll and accounting software suite. You will troubleshoot, guide feature usage, and maintain high customer satisfaction through effective problem solving.

Join a collaborative team in a dynamic SaaS environment, supporting contractors nationwide. Prior experience in software support and payroll processes is preferred, with opportunities for growth and ongoing

Qualifications

• 1+ year of software support experience.
• Strong understanding of payroll processes or payroll-related tasks.
• Experience communicating technical concepts to non-technical users.

Responsibilities

• Provide technical support to clients using payroll and accounting software via phone, email, or web.
• Troubleshoot and resolve software problems to ensure accurate daily tasks (estimating, payroll, accounting).
• Guide clients through software updates, enhancements, and new features.
• Collaborate with internal teams to resolve system issues and report technical problems.

Skills

Software support

Payroll concepts

CRM familiarity

MS Office

Tools

Salesforce

Job description

Foundation Software LLC seeks a knowledgeable Software Support Representative to assist clients with technical issues across our payroll and accounting software suite. You will troubleshoot, guide feature usage, and maintain high customer satisfaction through effective problem solving.

Join a collaborative team in a dynamic SaaS environment, supporting contractors nationwide. Prior experience in software support and payroll processes is preferred, with opportunities for growth and ongoing