Software Support Specialist I: Frontline Troubleshooter

Mark43; Clifton (TX); Remote; USD 52,000 - 76,000; Full time

Job summary

Mark43 is seeking a Software Support Analyst to join our team. You will be on the front line of customer support, directly interacting with first responders and civilian staff at public safety agencies to improve their experience with our products.

In this role you will troubleshoot software issues, collaborate with cross-functional teams, and assist in testing new features. A minimum of two years in software support is required, with Zendesk/JIRA experience preferred.

Qualifications

• Minimum 2 years of professional experience in software support.
• Experience interacting with public safety agencies is a plus.
• Familiarity withZendesk and/or JIRA is preferred.

Responsibilities

• Provide excellent customer support across channels (email, phone, chat).
• Troubleshoot and replicate software issues.
• Escalate issues to engineering/product teams as needed.
• Assist in testing of new features as they are developed.

Skills

Customer support

Troubleshooting

Communication

Multichannel support

Tools

Zendesk

JIRA

Microsoft Office

Google Suite

Windows

MacOS

Job description

Mark43 is seeking a Software Support Analyst to join our team. You will be on the front line of customer support, directly interacting with first responders and civilian staff at public safety agencies to improve their experience with our products.

In this role you will troubleshoot software issues, collaborate with cross-functional teams, and assist in testing new features. A minimum of two years in software support is required, with Zendesk/JIRA experience preferred.