Software Support Specialist - Data & Insights Solutions

Tyler Technologies; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive health benefits

Financial wellness support

Job summary

Tyler Technologies is seeking a Software Support Specialist for Data & Insights Solutions in Cincinnati, Ohio. This remote role involves troubleshooting technical issues, collaborating with clients, and supporting data-sharing programs. The ideal candidate has strong problem-solving skills, knowledge of cloud-based applications, and the ability to communicate effectively with stakeholders. Salary ranges from $45,000 to $65,000 based on geographic differences and is backed by competitive health and wellness benefits.

Qualifications

• Ability to troubleshoot technical problems and translate them for clients.
• Proficient in contemporary online applications, and quick to learn new technologies.
• Experience with data concepts, ETL pipelines, and web development principles.

Responsibilities

• Troubleshoot client-reported blockers and propose technical solutions.
• Help clients format data for analysis and visualizations.
• Participate in meetings to leverage product expertise and inform use cases.

Skills

Technical problem-solving

Communication skills

Analytical thinking

Understanding of cloud-based software

SQL or Python knowledge

Job description

Overview

Software Support Specialist - Data & Insights Solutions. Unblocking stuck clients. Solving technical problems with teammates. Documenting solutions for the benefit of colleagues. Working with a cloud-based data-as-a-service platform to support data-sharing programs at every level of government.

Responsibilities

• Deep dive on client-reported blockers to identify workarounds and test technical solutions that meet client goals
• Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas to help clients understand and solve their business problems
• Work with clients to shape and format data for data analysis and visualizations
• Participate in client and internal meetings where you leverage your product expertise to inform high-level and finely tuned use cases
• Help clients develop creative solutions by leveraging platform APIs with various programming languages
• Curate and maintain a broad and best-in-class knowledge base; partner with product owners to develop documentation for product releases
• Leverage knowledge base content to teach clients how to fish and identify opportunities for reusable content
• Provide Tier II support for Data & Insights solutions sold and managed by other divisions; engage with personnel of other Tyler divisions to problem-solve for issues and knowledge gaps in rollout and administration

Qualifications

• Able to understand a technical concept or problem (not just translate it)
• Proficient with contemporary online applications and able to learn new technologies quickly
• Able to command a broad, deep range of cloud-based software behaviors and functionality
• Working knowledge of web development principles and programming language syntax sufficient to troubleshoot broken queries (SQL or Python a plus)
• Basic knowledge of data concepts and database structures including fields, tables, views, and data manipulation
• Skilled at breaking down technical concepts for a variety of audiences, both verbally and in writing
• Skilled at communicating with stakeholders and management to translate client expectations and advocate for change based on user needs
• Able to direct and control situations with clients toward win-win solutions
• Strong ownership mindset; you own solutions and drive confidently forward
• Analytical and creative approach to troubleshoot and resolve problems
• Experience triaging, gathering requirements, and finding clever ways of solving problems
• Self-starter who embraces ambiguity, collaborates with teams, and remains focused on client satisfaction
• Willingness to learn and grow as a Tyler Data & Insights solutions and internal data sharing expert

Location

Remote

About Us

Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate more efficiently and connect more transparently. With 37,000+ installations across 12,000+ locations, Tyler serves clients in the US, Canada, the Caribbean, Australia, and beyond. Tyler has been recognized for growth and innovation and is headquartered in Plano, Texas. For more information, visit the company website and explore our Data & Insights solutions.

Salary Disclosure

Salary will generally fall between $45,000 - $65,000 before adjustment for geographic differences. Recruiter can confirm if the position is incentive eligible.

Benefits and Care

Your health and well-being are important. We invest in our team with competitive benefits to support health and financial wellness.

Tyler is subject to regulations and client requirements relating to qualifications. The candidate must be able to pass a federal background check at offer and throughout employment (Public Trust: Moderate).

Requisition Number: 2022-1940

Tyler Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected by law. Reasonable accommodation requests can be made by contacting the company.