Software Support Specialist | Client Solutions

Tyler-Technologies-29572f8; Plano (TX); On-site; USD 52,000 - 65,000; Full time

Job summary

Tyler Technologies in Plano, TX is seeking a Software Support Specialist to be the primary contact for clients needing technical assistance with our software solutions. You will troubleshoot, diagnose, and resolve a broad range of issues while documenting interactions and driving improvements.

You will collaborate with product teams and clients to deliver timely, accurate solutions, support product adoption, and contribute to client satisfaction and retention.

Qualifications

• Bachelor’s degree in a related field required.
• Minimum 5 years of related experience in customer or technical support.
• Experience supporting complex software applications preferred.
• Experience with remote collaboration tools and distributed teams preferred.
• Solid understanding of databases and SQL.

Responsibilities

• Serve as the primary point of contact for clients requiring technical support for Tyler Technologies software products.
• Provide timely and professional responses to client inquiries via phone, email, chat, and other official channels.
• Troubleshoot, diagnose, and resolve a wide range of software issues; escalate when necessary.
• Document all client communications, troubleshooting steps, and resolutions in the ticketing system.
• Maintain up-to-date knowledge of Tyler products, services, and procedures.
• Collaborate with team members and product specialists to resolve issues and improve support experience.
• Identify trends in client-reported issues and report to internal teams for action.
• Participate in training sessions to strengthen technical and customer service skills.

Skills

5 years related experience

SQL

.NET framework

HTML

XML

Microsoft Office

customer service

communication skills

Education

Bachelor’s degree in a related field

Tools

.NET framework

HTML

XML

Job description

Tyler Technologies in Plano, TX is seeking a Software Support Specialist to be the primary contact for clients needing technical assistance with our software solutions. You will troubleshoot, diagnose, and resolve a broad range of issues while documenting interactions and driving improvements.

You will collaborate with product teams and clients to deliver timely, accurate solutions, support product adoption, and contribute to client satisfaction and retention.