Software Support Specialist

DSI; West Des Moines (IA); Remote; USD 60,000 - 80,000; Full time

Job summary

DSI, an Authorized AT&T partner, is seeking a Software Support Specialist to provide frontline support to customers and internal users. In this work-from-home role based in West Des Moines, you'll be part of a team that values relationships and offers opportunities for growth and advancement. Competitive pay begins at $20 per hour, with excellent benefits starting on your first day.

Benefits

$20 per hour

Medical, Dental, Vision, Life Insurance

401k Plan with Employer Matching

Paid Vacation and Sick Days

Employee Profit Sharing Program

50% AT&T Wireless Discount

Paid Training

Advancement Opportunities

Qualifications

• Typing speed of at least 30 words per minute.
• Ability to work well in a team and independently.
• Professional representation of the company.

Responsibilities

• Provide first-level support to customers and users.
• Ensure successful QA testing for new features.
• Log and escalate bugs and user feedback.

Skills

Interpersonal Communication

Adaptability

Initiative

Basic Computer Knowledge

Microsoft Office Suite Proficiency

Job description

Are you a team player with strong troubleshooting skills looking to contribute to a growing organization?

DSI, an Authorized AT&T partner, offers a competitive wage and an outstanding benefits package and is currently looking for a Software Support Specialist. In this role, you will provide first-level support to external customers as well as internal users. This role has an opportunity for advancement. If you think you'd thrive in this role, submit your resume for consideration!

This is a work-from-home position that will report to our West Des Moines, Iowa office.

Schedule: Full Time, Tuesday - Saturday 12:30PM - 9PM CT

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners through sales management, marketing assistance, hardware logistics solutions, immersive training, engineering expertise, and proprietary software solutions.

We believe that relationships are the most important part of our business. Whether it's mobility, broadband, video, commercial, residential, Lodging & Institutions, Multi-Dwelling Units, or all we are a one-stop solution to help sales partners uncover growth opportunities.

Responsibilities

• Support order entry and business management software
• Interact with external customers and internal users
• Ensure successful Quality Assurance testing for new features
• Logging and escalation of bugs and user feedback
• Work closely with the Application Support team on related projects
• Develop and maintain relationships between different channels and cross-functionally
• Competently work on multiple systems simultaneously
  
  

Requirements

• Basic computer knowledge
• Type a minimum of 30 words per minute
• Proficient with Microsoft Office Suite
• Excellent initiative and interpersonal communication skills
• Capability to adapt quickly to changes
• Ability to establish and maintain effective working relationships in a team environment
• Represent the company in a professional manner
• Efficiently work with a team and independently
• Weekend hours may be required after the initial training has been completed
  
  

Benefits

• $20 per hour
• Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities, we prefer to promote from within!