Software Support Specialist

CWT Farms; Huntsville (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

CWT Farms seeks a Software Support Specialist to provide comprehensive support for their in-house and cloud applications. This role requires a minimum of 5 years of experience in ERP systems, particularly Microsoft Dynamics Business Central, and strong SQL skills.

The position is based on-site at our Huntsville, Alabama headquarters. The successful candidate will collaborate with IT teams and ensure user satisfaction through effective support and documentation.

Qualifications

• Minimum 5 years of experience supporting ERP systems, preferably Microsoft Dynamics Business Central.
• Experience with SQL/database management and system design is a plus.
• Knowledge in poultry industry is a plus.

Responsibilities

• Provide Tier-1 and Tier-2 support to existing applications.
• Document and track user issues for timely resolution.
• Conduct regular security audits to maintain data protection.
• Collaborate with IT and business teams for enhancements.

Skills

Tier-1 and Tier-2 support

SQL/database management

Attention to detail

Organizational skills

Agile software development

Education

Bachelor's degree in Information Technology or related field

Tools

Microsoft Dynamics Business Central

MTech

Job description

Aviagen® is a global leader in poultry genetics, pioneering research and innovation. We seek a software support specialist to join our dynamic team and provide comprehensive support to Aviagen’s in‑house and cloud applications. The role is based on‑site at our global corporate headquarters in Huntsville, Alabama.

Responsibilities

• Provide Tier‑1 and Tier‑2 support to existing applications, escalating to Tier‑3 support when needed and performing general maintenance of the applications.
• Document and track user issues, ensuring timely resolution and user satisfaction.
• Manage role‑based access control (RBAC) by effectively handling user roles, accounts, and permissions.
• Conduct regular security audits to maintain data protection and ensure compliance.
• Adhere to IT department policies and procedures to maintain controls and process integrity.
• Coordinate with stakeholders, key users, and the implementation partner for SaaS release management.
• Support system integrations across applications, ensuring data consistency, security, and performance.
• Analyze and document existing workflows, business processes, systems, and data flows to understand impact on the Company and identify areas for improvement and process alignment.
• Collaborate with IT and business teams to implement system enhancements and process alignments.
• Participate in agile software development communication with developers and project management.
• Test new or modified software applications developed in‑house.
• Provide training on functionalities, best practices, and knowledge transfer to enable users to be self‑sufficient.
• Document support processes and maintain knowledge base articles.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience supporting ERP systems, preferably Microsoft Dynamics Business Central.
• Experience with SQL/database management and system design is a plus.
• Ability to work independently and as part of a global IT team.
• Attention to detail and strong organizational skills.
• Ability to manage multiple tasks and priorities.
• Knowledge in MTech is a plus.
• Poultry industry knowledge is a plus.

Work Authorization

Applicants must be a U.S. citizen or currently authorized to work in the U.S. at the time of hire and must maintain authorization to work in the U.S. throughout their employment with our company.

EEO Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.