Software Support Engineer-Night Shift

Joinimagine; Plano (TX); On-site; USD 66,000 - 100,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a Software Support Engineer to provide technical assistance for software solutions, diagnose issues, and optimize system performance. You will work with customers, software teams, and stakeholders to ensure high levels of satisfaction.

The role requires strong troubleshooting, clear communication, and the ability to handle multiple priorities in a fast-paced environment. Travel approx. 5% and on-call duties are expected.

Qualifications

• Bachelor's degree in CS/Software Eng or related field.
• Experience in software support or similar role.
• Strong problem solving and attention to detail.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software issues.
• Collaborate with development team to resolve complex issues.
• Document and track customer issues in the ticketing system.
• Create support documentation and knowledge base articles.
• Conduct customer training on software usage.
• Travel ~5% to Dematic locations in the United States.
• Participate in on-call rotation outside business hours.

Skills

Problem solving

Communication skills

Customer service

Troubleshooting

Education

Bachelor's Degree in Computer Science / Software Engineering or related field

Tools

Oracle

MS SQL

Windows OS

Job description

Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our team. In this role, you will provide technical support for software solutions, helping customers resolve issues, optimize system performance, and maximize the value of our products. You will work closely with customers, software development teams, and internal stakeholders to diagnose and resolve technical issues while maintaining a high level of customer satisfaction.

This position requires strong troubleshooting skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

We offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: Logistics and Supply Chain Careers at Dematic

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $ 66,400.00 to $ 99,600.00 annually at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

This is What you Will Do in This Role:

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems.
• Assist in the creation of support documentation and knowledge base articles.
• Conduct training sessions for customers on software usage.
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

What We Are Looking For:

• Bachelor's Degree (Computer Science, Software Engineering, or related field)
• Proven experience in software support or a similar role
• Strong problem solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Experience with Oracle / MS SQL databases
• Experience with Windows operating systems

Preferred Skills:

• Material handling experience
• Experience with Java, C, C#, or Python
• Customer Service experience