Controls Engineer Technical Support - Night Shift

Joinimagine; Grand Rapids (MI); On-site; USD 53,000 - 113,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. is seeking a Controls Engineer for our Technical Support team on the Night Shift. You will work directly with customers, using schematics and PLC logic to diagnose and resolve issues, ensuring flawless performance of material handling systems.

Travel to customer sites is required 20–30%, with potential weekends and overtime. A Bachelor's degree and 1+ year of customer service experience, plus knowledge of Allen Bradley and Schneider PLCs, are essential.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 1+ years' experience in customer service support.
• Experience with Allen Bradley and Schneider PLC controls.
• Strong electrical troubleshooting abilities and customer-facing skills.

Responsibilities

• Support semi-complex systems that integrate hardware and software.
• Troubleshoot schematics and PLC logic remotely for customers.
• Suggest improvements to efficiency and reduce costs.
• Provide outstanding troubleshooting to customers.
• Travel 20–30% to customer locations; may include weekends/overtime.

Skills

Customer service

Electrical troubleshooting

PLC controls

Communication

Education

Bachelor's degree

Tools

Allen Bradley PLC

Schneider PLC

Job description

Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.

We offer:

What We Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

The base pay range for this role is estimated to be $53,000 - $113,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Join Dematic Corp. as a Controls Engineer Technical Support - Night Shift and be part of a team that is driven to achieve world-class results! This role offers the outstanding opportunity to work directly with customers, helping them navigate and resolve technical issues with precision and expertise. Your contribution will be essential in ensuring flawless performance of our systems, making a real difference in the material handling industry.

What You Will Do In This Role:

• Participate in the support of semi-complex systems that integrate hardware and software.
• Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
• Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
• Offer outstanding troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations, which may include weekends and overtime.

What We Are Looking For:

• Bachelor's Degree in a related field or equivalent experience.
• 1+ year's experience in a related field providing Customer Service Support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong Customer Service mentality.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.

Dematic Corp. values inclusiveness and collaboration. Ambitious individuals with technical skills and customer focus are encouraged to join us.

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