Software Support Engineer I

Actabl; Denver, Northern (CO, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Unlimited PTO

Winter recess

Parental leave

Job summary

Actabl in Denver is seeking a Software Support Engineer I to provide foundational technical support to customers, troubleshoot basic issues, and learn our software solutions. You will work with senior engineers to build your technical and customer service skills.

You will handle basic SQL data checks, review simple C# snippets, and participate in client calls to gather information and assist in setup. A cooperative, proactive team player mindset is essential.

Qualifications

• Bachelor’s degree in CS or related field or equivalent experience.
• 1–2 years in technical support or similar customer-facing role.
• Basic understanding of C# and SQL concepts; APIs a plus.
• Strong interpersonal, cooperative, and positive attitude.
• Ability to learn, prioritize tasks, and work under supervision.

Responsibilities

• Respond to and resolve basic client support tickets promptly.
• Assist with basic SQL queries for troubleshooting and data checks.
• Review simple C# code snippets and document issues clearly.
• Attend client calls to collect data and assist setup as needed.
• Document user issues and help shape development-ready user stories.
• Collaborate with Product Owners and Development on simple issues.
• Grow foundational product knowledge and technical skills.

Skills

Communication skills

Teamwork

Problem-solving

Customer service

Time management

AI tool awareness

Education

Bachelor’s degree in Computer Science or related field

Tools

SQL

C#

APIs

Job description

You’re excited about this opportunity because you will:

As a Software Support Engineer I, you will be responsible for providing foundational technical support directly and indirectly to customers, assisting in troubleshooting basic technical issues, and learning about the successful implementation and use of our software solutions. You will work closely with senior team members to develop your technical and customer service skills.

Typical Functions:

• Respond to and resolve basic client support tickets in a timely and efficient manner, following established procedures and striving for customer satisfaction.
• Assist with basic SQL queries for troubleshooting and data validation under guidance, escalating more complex database-related issues to senior engineers.
• Review basic C# code snippets to identify simple issues, escalating more complex technical problems with clear documentation to senior team members.
• Participate in client calls ~20% of the time to assist with data collection, support, and any needed setup support on tickets, ensuring that client needs are addressed in a timely and professional manner.
• Assist in documenting basic user issues and gathering information that may contribute to user stories and requirements for development teams.
• Explore and apply AI tools in your day-to-day work, finding new ways to simplify tasks, accelerate outcomes, and elevate your effectiveness.
• Assist in the creation and maintenance of basic process documentation under the guidance of senior team members.
• Collaborate with Product Owners (POs) and Development teams on less complex issues, learning the process of contributing to the development lifecycle.
• Participate in training and educational opportunities to build foundational knowledge of the product and develop core technical skills for career growth.

Unpacking What We’re Looking For

We’re excited about you because you have:

• Bachelor’s degree in Computer Science, Engineering, a related degree, or equivalent relevant experience.
• 1-2 years experience in a technical support role or equivalent role pertaining to the assisting of customers.
• Experience working in the hospitality industry is strongly preferred.
• Basic understanding of C# and SQL concepts. Exposure to APIs is a plus.
• Developing interpersonal skills with a willingness to be cooperative, courteous, flexible, and positive.
• Ability to learn how to organize and prioritize basic workload under supervision.
• Developing capability to interact with clients professionally and provide basic customer service following established guidelines.
• Willingness to be a reliable team player who is punctual, engaged, and eager to contribute.
• Developing problem-solving skills with the capacity to follow documented troubleshooting steps.
• Ability to work effectively both independently on assigned basic tasks and collaboratively within a team environment, seeking guidance when needed.
• You apply strong critical thinking when working with AI-generated output. You use AI responsibly, with a basic understanding of security, privacy, and ethical data-handling considerations, and you know how to keep sensitive information safe when using AI tools.

Key Competencies:

• Developing communication, organization, and basic task prioritization skills.
• Eagerness to learn how to work effectively within a team and support team goals.
• Basic time management skills for assigned tasks.
• Foundational communication and interpersonal skills, with a willingness to learn how to collaborate effectively with cross-functional teams under guidance.

We try to be specific about the experience we believe you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you!

Work Environment:

This is a hybrid position and will be part of our Denver office with an expectation of working three days (Tuesday-Thursday) in-office and two days (Monday & Friday) remote. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.

Actabl Around the World:

We are a hybrid friendly workplace with our main office in lower downtown Denver and with additional office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team.

Preview Your Team Member Experience

Total Rewards At-a-Glance:

All Actabl full-time team members and their dependents based in the United States are able to receive the following benefits starting on the first of the month following the first day of employment:

Health & Wellness

• Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
• Employer-paid life & AD&D, short-term disability & long-term disability
• Discounted pet insurance plans through Wishbone
• Employee Assistance Program (EAP) services available to employees & their dependents
• On-site gym available for free use at Denver office

Financial Wellbeing

• Competitive base salary with bonus structure
• Healthcare spending accounts with employer contributions
• 401(k) plan with an employer match of up to 4%

Flexibility & Time Off

• Unlimited discretionary time off hours to be used when needed
• 10 observed US federal holidays throughout the year
• Winter recess for all Actabl employees between December 24th-January 2nd
• 12 weeks of parental leave for both birthing & non-birthing parents