Software Support Engineer: Customer-Centric Tech

Capitolis; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Candescent in the United States is seeking a Software Support Engineer to serve as a primary customer-facing technical resource for our Digital Insight Software Solutions and integrated third-party products.

You will diagnose issues, guide customers on best practices, create knowledge base articles, and collaborate with cross-functional teams to ensure exceptional outcomes and sustained customer satisfaction.

Qualifications

• Bachelor’s degree in CS/IT or equivalent practical experience.
• 1–2 years in technical support or a customer-facing role.
• Strong diagnostic and problem-solving skills.

Responsibilities

• Onboard customers and ensure successful adoption of Digital Insight Software.
• Diagnose and resolve routine technical issues.
• Manage multiple customer cases with clear documentation.
• Contribute to knowledge base and reusable support resources.

Skills

Customer support

Troubleshooting

Communication skills

Cross-functional collaboration

Documentation

Education

Bachelor’s degree in Computer Science or related field

Tools

Ticketing system

CRM software

Knowledge base

Job description

Candescent in the United States is seeking a Software Support Engineer to serve as a primary customer-facing technical resource for our Digital Insight Software Solutions and integrated third-party products.

You will diagnose issues, guide customers on best practices, create knowledge base articles, and collaborate with cross-functional teams to ensure exceptional outcomes and sustained customer satisfaction.