Software Support Engineer

MAK Technologies; Cambridge (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Annual bonus incentive

401K with company match

Medical/Dental/Vision Insurance

Disability

PTO

Life and Accidental Death Insurance

Development and Career Growth Opportun

Job summary

MAK Technologies, Inc. in Cambridge, MA, is seeking a Software Support Engineer to assist our global customer base and distributor network.

You will handle technical support requests, work with customers daily, and contribute to product training as needed. The role emphasizes C++ API usage, plugin design, and extensions; requires strong software engineering judgment, ability to diagnose complex problems, and the capability to work with Windows and Linux.

Qualifications

• Bachelor’s degree in Computer Science or related field is required.
• Strong C++ programming and object-oriented design skills.
• Experience communicating with customers and translating requirements into solutions.
• Familiarity with Windows and Linux development environments.
• Ability to diagnose and solve complex software integration issues.

Responsibilities

• Handle technical support requests from customers and distributors.
• Work directly with customers on a daily basis and provide product training as needed.
• Collaborate with engineering, quality assurance, and sales teams to resolve issues.
• Assist in debugging, reproducing, and documenting software problems.
• Engage with C++ APIs, plugins, and extensions to meet project needs.

Skills

Object-oriented C++ experience

Strong problem-solving abilities

Basic knowledge of computer networking

Strong verbal and writtencommunication

Familiarity with Windows and Linux

US work authorization + Secret

Experience with customer-facing sales‑

Education

Bachelor’s Degree in Computer Science or equivalent related experience

Job description

Software Support Engineer – Distributed 3D Simulation

Business Unit: MAK Technologies, Inc.

Location: Cambridge, MA

What YOU will do:

MAK Technologies is currently seeking a Software Support Engineer to support our extensive customer base and distributor network around the world.

MAK Technologies is a global leader in modeling and simulation software that links, simulates and visualizes virtual worlds in networked synthetic environments. Continuing a tradition that stretches back almost three decades, our tools are used by the world’s top organizations for training, experimentation, mission rehearsal, research and development, and virtual prototyping.

The Software Support Engineer will be a full-time member of the VR-Forces engineering team within the MAK Product Division. This customer-facing role is responsible for managing and responding to technical support requests, working directly with customers on a daily basis, and occasionally delivering product training. The engineer will also collaborate closely with all parts of the company including engineering, quality assurance, and sales.

Because MAK customers are typically engineers, support questions are often technical and design-oriented. Much of the work involves helping customers use the product’s C++ APIs, design plugins, and build extensions that meet specific project requirements. The ideal candidate should therefore have strong software engineering judgment, a solid understanding of software architecture and design principles, and the ability to reason through complex technical problems. While deep C++ expertise is valuable, the most important requirement is the ability to understand C++ code, learn quickly, and apply sound engineering principles when helping customers solve real-world integration and development challenges.

The position allows for a flexible schedule however the candidate must located in the Boston area and able to work in the office three days a week. The job requires occasional (two to three weeks) of travel a year to customer sites or conferences. The candidate must be authorized to work without employer support in the US and eligible to obtain a Secret Clearence.

What YOU need:

Required:

• Object-oriented C++ experience
• Strong problem-solving abilities
• Basic knowledge of computer networking
• Bachelor’s Degree in Computer Science or equivalent related experience
• Strong verbal and written communication skills
• Familiarity with developing in both Windows and Linux
• Must be authorized to work in the US and eligible to obtain a Secret clearance
• Experience working directly with customers in a sales engineering role

Preferred:

• 3D graphics rendering technology
• Game engines or simulation frameworks
• Virtual reality, mixed reality, or augmented reality systems
• Geospatial systems, web-mapping technology, or terrain databases
• High-performance multi-threaded applications and cloud deployment
• Distributed simulation networking protocols such as HLA, DIS, or DDS

YOU get more than Just compensation with US:

MAK Technologies, Inc. considers several factors when extending job offers, including but not limited to candidates’ key skills, relevant work experience, education/training/certification, job level, and work location. (The wage range listed above is reflective of all geographic work locations where this position may be based and may not reflect the local market salary range.)

Base salary is only one component of our competitive Total Rewards package.

• Annual bonus incentive
• 401K with company match
• Medical/Dental/Vision Insurance

• Disability
• PTO
• Life and Accidental Death Insurance
• Development and Career Growth Opportunities

Equal Opportunity

It takes diverse talent to solve real-world problems. MAK Technologies, Inc. is deeply committed to building a workplace community where inclusion is valued, and everyone feels welcomed.

We’re proud to consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, family status, marital status, sexual orientation, national origin, disability, age, or veteran status, or any other legally protected grounds.

So, bring us your personal experience, your perspectives, and your background. It’s through our differences that innovative changes are made.

Reasonable Accommodations

MAK Technologies, Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Recruitment Team [e-mail].