Software Support Co-op - AI & Cloud Solutions

IBM

Austin (TX)

On-site

USD 25,000 - 30,000

Full time

36 hours ago

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Job summary

IBM Software invites talented students to join a 16-week Co‑Op in Austin, TX. This program offers hands-on, real-world IBM projects, full-time commitment (40 hours/week), and eligibility for students who are actively enrolled and able to pause coursework for the duration.

A strong interest in software engineering and customer success is required. As a Technical Support Co‑Op, you will collaborate with global teams, resolve client issues, learn product usage, and contribute to IBM knowledge bases

Qualifications

Actively enrolled in a Bachelor's degree and returning to complete it after the co-op.
Available to start full-time between December 2027 and August 2028 and to work 40 hours/week for 16 weeks.
Currently pursuing Computer Science, Computer Engineering, AI or related field.

Responsibilities

Drive resolution of client product issues by collaborating with global support and engineering teams.
Analyze diagnostics, optimize product usage, and recommend solutions.
Create and update knowledge base articles.
Educate clients on product usage and best practices.
Work with Engineering and Product teams to improve IBM solutions.
Participate in proactive support activities such as upgrade planning and product adoption.
Learn how clients use IBM software products across enterprise tech.