Software Support

WG Connect LLC; Des Moines (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Entertimeonline in Des Moines is seeking a customer software support specialist to train customers on our proprietary software and provide ongoing assistance to ensure a seamless user experience. You will interact with sales, service and engineering to resolve issues and improve the product.

The ideal candidate has a high school diploma, strong computer skills (Excel/Word), excellent communication, and a proven ability to learn quickly and manage priorities in a fast-paced development

Qualifications

• High school degree or GED.
• Strong computer skills including Excel and Word.
• Exceptional verbal and written communication skills.
• Good work ethic and teamwork.
• Ability to learn quickly and manage priorities.
• Experience with customer training and software support is a plus.

Responsibilities

• Collaborate with sales, service, and engineering teams.
• Train customers on new software and provide ongoing support.
• Set up customer accounts from provided data.
• Check customer cards and match with readers.
• Troubleshoot software/hardware functionality and integration.
• Document issues and suggest improvements; aid in reproduction/resolution with engineering.

Skills

Excel

Word

Verbal communication

Written communication

Team player

Fast learner

Prioritization

Education

High school diploma or GED

Tools

Office Suite

Job description

• Location 8040 UNIVERSITY BLVD,Des Moines, IA, 50325,United States
• Job Category Sales, Software Support, Customer Service
• Industry Software Sales, Manufacturing
• Employee Type Non Union
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone]
• Email [e-mail]

Job is located on-site in Des Moines, IA

Job Responsibilities

• Ability to work with multiple groups within sales, service, and engineering.
• Train customers on new software, and provide ongoing support
• Setup customer accounts through data provided by the customer
• Check customer provided cards and match them with readers
• Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan
• Document issues and suggest improvements on features and processes
• Collaborate with the engineering and product management teams to help reproduce and resolve issues

Requirements

Qualifications

• High school degree or GED
• Strong computer skills including office products such as Excel and Word
• Exceptional verbal and written communication skills
• Good work ethic
• Team player
• Passion for product quality and a positive user experience
• Ability to learn quickly and manage priorities in a fast-paced development environment

Summary

In this position you will work in a team and communicate to customers directly to assist in the setting up, training, and ongoing support of company proprietary software in order to ensure that our platform and product provide a seamless user experience. The ideal candidate is someone who takes initiative in solving problems and has prior experience in customer training and automation.