Software Services Engineer: Launch Your Engineering Career

Lucas Systems, Inc.; Pennsylvania; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Lucas Systems in Wexford, PA is seeking motivated individuals to start in a customer support role that builds the foundation for a software engineering career. You will learn the codebase, architecture, and deployment processes, work with databases, and collaborate with engineering teams as you progress toward QRE, Project, or Product Engineering tracks.

This role includes after-hours support and on-site/hybrid flexibility, with opportunities to advance within a growing software solutions

Qualifications

• Associate or Bachelor’s degree in Computer Science, Software Engineering, or a related field or relevant certifications with equivalent experience.
• Foundation in object-oriented programming, ideally C#.NET (other OOP languages considered), through coursework, internships, or practical experience.
• Good understanding of relational databases, preferably MS SQL Server and/or PostgreSQL.
• Familiarity with Microsoft OS, Linux and Docker Containers.
• Excellent verbal and written communication skills, with the ability to convey complex technical subject matter to both technical and non-technical audiences.
• Strong troubleshooting and problem solving skills demonstrating an innate curiosity to get to root cause.
• Ability to work in a fast-paced environment, both independently and collaboratively, and prioritize.
• A genuine desire to learn our business, our industry, and new technologies is a must.

Responsibilities

• Learn Lucas’ codebase, system architecture, and application logic by working hands-on with our software.
• Debug and analyze complex issues in existing software, providing timely and effective resolution, including database and code maintenance and hardware issues such as printers, wireless accessories, smartphones, tablets, and handheld devices.
• Have an opportunity to design, develop, and manage software enhancement projects.
• Configure and maintain development and test environments and assist QA with integration and regression testing.
• Work closely with other engineering teams across all phases of the client project lifecycle.
• Deploy software directly to customer environments.
• Manage customer relationships through clear, regular, and exceptional communication as you convey complex technical topics to both IT personnel and non-technical end users.
• Serve as an after-hours technical resource on emergency production system issues.

Skills

Object-oriented programming

C#.NET

Relational databases

Docker

Excellent communication

Education

Associate or Bachelor's degree in CS or related field

Tools

MS SQL Server

Job description

Lucas Systems in Wexford, PA is seeking motivated individuals to start in a customer support role that builds the foundation for a software engineering career. You will learn the codebase, architecture, and deployment processes, work with databases, and collaborate with engineering teams as you progress toward QRE, Project, or Product Engineering tracks.

This role includes after-hours support and on-site/hybrid flexibility, with opportunities to advance within a growing software solutions