Quality Assurance & Customer Support Engineer

Hewlett Packard Enterprise; San Juan (PR); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology company is looking for a Quality Assurance & Customer Support Engineer in San Juan, Puerto Rico. This hybrid role involves testing and automating UI and API features while directly assisting customers. The ideal candidate will have 4–6 years of experience in Quality Assurance or Customer Support, proficient in Python, and possess strong analytical skills. Responsibilities include managing defects, maintaining test environments, and ensuring high customer satisfaction.

Qualifications

• 4–6 years of experience in Quality Assurance or Customer Support.
• Proficient in Python programming.
• Solid foundation in programming concepts and software development.

Responsibilities

• Test and automate UI and API features across the Mist product line.
• Investigate and resolve customer-reported issues.
• Log, track, and manage defects and enhancements.

Skills

Python programming

Problem-solving

Communication skills

Collaboration

Education

Bachelor’s or Master’s in Computer Science or related field

Tools

Selenium

pytest

Job description

Job Description

We are seeking a highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid Quality Assurance and Customer Support role. In this position, you will test and automate UI and API features across the Mist product line, while also working directly with customers to investigate and resolve queries.

Typical Day

In a typical day as a Quality Assurance & Customer Support Engineer, you would test, validate, and automate Web GUI and REST API functionality across staging and production environments; investigate and reproduce customer‑reported issues and provide timely resolution; log and manage defects and enhancements; maintain test plans; build, monitor and maintain test environments; write and maintain clear technical documentation; manage and prioritize multiple tasks and projects.

Responsibilities

• Test, validate, and automate Web GUI and REST API functionality across staging and production environments to support releases and maintain product quality.
• Investigate and reproduce customer‑reported issues, providing consistent updates and timely resolution to ensure high customer satisfaction.
• Log, track, and manage defects and enhancements, collaborating with developers for prompt resolution and sharing customer insights with product and engineering teams to drive improvement.
• Maintain and update test plans to support regression testing and expand automated test coverage.
• Build, monitor, and maintain test environments to ensure reliable automation execution and reporting of test results.
• Write and maintain clear technical documentation for QA and Support teams.
• Manage and prioritize multiple tasks and projects independently and collaboratively within cross‑functional teams to meet deadlines in a fast‑paced environment.

Qualifications

• 4–6 years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles.
• Bachelor’s or Master’s in Computer Science, Information Systems, or a related field.
• Proficient in Python programming language.
• Strong written and verbal communication skills.
• Excellent analytical and problem‑solving abilities, with a detail‑oriented approach.
• Solid foundation in programming concepts and software development best practices.
• Proven ability to collaborate effectively within cross‑functional teams, identify risks, and communicate project status clearly.

Preferred Qualifications

• Experience with UI and API troubleshooting.
• Experience with Selenium and pytest frameworks.
• Demonstrated ability to take initiative and be resourceful in problem‑solving.
• Experience writing detailed regression test cases.
• Familiarity with Django RESTful API.
• Comfortable working across teams in a fast‑paced environment.
• Basic L2/L3 networking knowledge.

Other Information

• Must be able to join team meetings three times a week during early or late hours to support international teams and customers.
• No travel required for this role.

Equal Employment Opportunity

HPE is an Equal Employment Opportunity, Veteran, Disabled, LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. Hewlett Packard Enterprise is EEO Protected Veteran/Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider qualified applicants with criminal histories.