Hybrid QA & Customer Support Engineer - AI-Driven Testing

Hewlett Packard Enterprise; San Juan (PR); On-site; USD 55,000 - 75,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Quality Assurance & Customer Support Engineer to join our team in a hybrid role focused on product quality, test automation, and customer support for the Mist Cloud platform. You will verify Web UI and REST API functionality, reproduce and triage customer issues, and contribute to engineering decisions.

You will also build test environments, maintain regression plans, author technical docs, and grow automated coverage with Python and AI-assisted tools in a

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related fields.
• 0-2 years in Quality Assurance or related engineering roles.
• Strong written and verbal communication skills.
• Analytical mindset with attention to detail and problem solving.

Responsibilities

• Validate Web UI and REST API functionality across staging and production environments.
• Investigate, reproduce, and debug customer‑reported issues with clear updates.
• Log, track, and manage defects and enhancements with documentation.
• Build and maintain test environments and testbeds for reliable testing.
• Develop and expand automated test coverage using Python and AI tools.

Skills

QA basics

REST APIs

Python scripting

Automation testing

Communication

Education

BSc/MSc CS

Tools

Selenium

pytest

Django REST Framework

Job description

Hewlett Packard Enterprise is seeking a Quality Assurance & Customer Support Engineer to join our team in a hybrid role focused on product quality, test automation, and customer support for the Mist Cloud platform. You will verify Web UI and REST API functionality, reproduce and triage customer issues, and contribute to engineering decisions.

You will also build test environments, maintain regression plans, author technical docs, and grow automated coverage with Python and AI-assisted tools in a