Quality Assurance & Customer Support Engineer

Hewlett Packard Enterprise Company in; San Juan (PR); On-site; USD 55,000 - 75,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Quality Assurance & Customer Support Engineer to join our team in a hybrid role focused on product quality, test automation, and customer support for the Mist Cloud platform. You will verify Web UI and REST API functionality, reproduce and triage customer issues, and contribute to engineering decisions.

You will also build test environments, maintain regression plans, author technical docs, and grow automated coverage with Python and AI-assisted tools in a

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related fields.
• 0-2 years in Quality Assurance or related engineering roles.
• Strong written and verbal communication skills.
• Analytical mindset with attention to detail and problem solving.

Responsibilities

• Validate Web UI and REST API functionality across staging and production environments.
• Investigate, reproduce, and debug customer‑reported issues with clear updates.
• Log, track, and manage defects and enhancements with documentation.
• Build and maintain test environments and testbeds for reliable testing.
• Develop and expand automated test coverage using Python and AI tools.

Skills

QA basics

REST APIs

Python scripting

Automation testing

Communication

Education

BSc/MSc CS

Tools

Selenium

pytest

Django REST Framework

Job description

Quality Assurance & Customer Support Engineer

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

We are seeking highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid role focusing on product quality, test automation, and technical customer support. In this position, you will play a key role in ensuring the reliability and usability of our Mist Cloud platform.

You will help drive product quality, contribute to engineering decisions, and serve as a bridge between customers and development teams. The role involves hands‑on test execution and real-world troubleshooting of issues, while leveraging AI‑assisted tools to expand test coverage, accelerate root cause analysis, and improve overall engineering efficiency.

In a typical day as a Quality Assurance & Customer Support Engineer, you would:

• Validate Web UI and REST API functionality across staging and production environments for product quality and customer readiness.
• Investigate, reproduce, and debug customer‑reported issues, providing clear updates while working toward timely resolution and customer satisfaction.
• Log, track, and manage defects and enhancements with clear documentation and prioritization, driving resolution with engineering teams.
• Build and maintain test environments and testbeds to support reliable testing, issue reproduction, and validation.
• Maintain and update test plans for regression coverage and release readiness.
• Write and maintain clear technical documentation for QA and Support teams.
• Manage multiple priorities independently in a fast‑paced environment.
• Develop and expand automated test coverage using Python and modern frameworks, leveraging AI‑assisted tools to improve coverage, efficiency, and troubleshooting.

What you need to bring:

• 0-2 years of experience in Quality Assurance, software testing, Customer Support, or related engineering roles.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• Strong written and verbal communication skills.
• Analytical mindset with attention to detail and proactive problem‑solving.
• Solid understanding of testing best practices.
• Ability to work in a fast‑paced, cross‑functional environment and manage priorities.

Preferred Qualifications:

• Strong initiative and creative problem‑solving skills.
• Experience writing and maintaining regression test cases.
• Experience testing and troubleshooting Web applications and REST APIs.
• Experience using AI‑assisted tools to support debugging, test creation, or workflow efficiency.
• Familiarity with Django REST Framework or similar APIs.
• Solid understanding of programming concepts and software development.
• Familiarity with Python programming language.
• Experience with Selenium and pytest.
• Exposure to L2/L3 networking concepts.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#puertorico #networking

Job:

Engineering

Job Level:

TCP_01

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.