Software Quality Assurance Manager (Fully Remote)

World Travel Holdings; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

World Travel Holdings is seeking an experienced Head of Quality Engineering to lead a blended team across manual, exploratory, and automated testing.

You will own the design and evolution of a scalable automation framework for web, mobile, API, and performance testing, and partner with Product, Engineering, and DevOps to ensure quality ownership.

This role drives AI-enabled testing innovations, shifts left in discovery, and integration of automated tests and quality gates into CI/CD pipelines.

Responsibilities

• Lead, mentor, and develop a blended Quality Engineering team across manual, exploratory, and automated testing.
• Manage team capacity, priorities, and delivery while modernizing processes.
• Build strong partnerships with Product, Engineering, and DevOps for shared quality ownership.
• Own the design and evolution of a scalable automation framework for web, mobile, API, and performance testing.
• Define technical standards, tool selection, and governance for enterprise quality engineering.
• Build a roadmap to migrate current practices into the future-state automation framework.
• Develop responsible AI adoption standards and measurement practices for quality engineering.
• Design agentic quality workflows that improve consistency and reduce repetitive work.
• Lead adoption of AI-assisted test generation, execution, and coverage analysis.
• Partner with Product and Business Analysts to improve requirement quality and testability before development.
• Advance shift-left practices by involving quality engineering earlier in discovery and design.
• Embed automated test execution and quality gates into CI/CD pipelines.

Job description

• Lead, mentor, and develop a blended Quality Engineering team across manual, exploratory, and automated testing.
• Manage team capacity, priorities, and delivery while modernizing processes.
• Build strong partnerships with Product, Engineering, and DevOps for shared quality ownership.
• Own the design and evolution of a scalable automation framework for web, mobile, API, and performance testing.
• Define technical standards, tool selection, and governance for enterprise quality engineering.
• Build a roadmap to migrate current practices into the future-state automation framework.

AI-Enabled Quality Engineering Transformation:

• Develop responsible AI adoption standards and measurement practices for quality engineering.
• Design agentic quality workflows that improve consistency and reduce repetitive work.
• Lead adoption of AI-assisted test generation, execution, and coverage analysis.

Delivery Integration and Shift-Left Quality:

• Partner with Product and Business Analysts to improve requirement quality and testability before development.
• Advance shift-left practices by involving quality engineering earlier in discovery and design.
• Embed automated test execution and quality gates into CI/CD pipelines.

World Travel Holdings

World Travel Holdings is the nation's largest cruise agency with nearly 40 travel brands, selling cruises, villas, and luxury travel services. The company has a people-focused culture, a strong commitment to remote work, and an emphasis on employee engagement.