Software Management Analyst I

LexisNexis Legal & Professional; North Carolina; On-site; USD 54,000 - 90,000; Full time

Job summary

LexisNexis Legal & Professional is seeking a Software Asset Management assistant to support day-to-day software asset management activities, ensuring approved software is delivered and licenses and inventory stay current.

You will process requests in ServiceNow, provision licenses, reclaim unused licenses, and maintain accurate records while assisting with changes for new hires and departing employees.

Qualifications

• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills and a customer service mindset.
• Ability to follow documented procedures, manage competing priorities, and handle routine requests independently after training.
• Basic proficiency with Microsoft Excel, Outlook, and Teams.
• Interest in learning software licensing, provisioning, and IT service management.
• Based in the United States within the Central or Eastern time zone.
• Familiarity with ServiceNow or another ticketing system.

Responsibilities

• Fulfill software requests: Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels.
• Provision software: Assign approved licenses, provide access or installation instructions, and coordinate with IT support when needed.
• Reclaim unused licenses: Review usage reports, contact users to confirm ongoing needs, and remove or reassign licenses according to established procedures.
• Maintain accurate records: Update license assignments, subscription details, software inventory, and ticket documentation.
• Support employee changes: Provision, transfer, or remove software access for new hires, role changes, and departing employees.
• Provide customer support: Respond to questions about software availability, request status, and access issues; elevate complex matters to the appropriate team.
• Support routine SAM activities: Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting.
• Follow established controls: Ensure requests meet approval, licensing, and software governance requirements, and elevate exceptions.

Skills

Strong organizational skills

Written and verbal communication

Procedural follow-through

Excel

Outlook

Teams

Interest in software licensing

Tools

ServiceNow

Job description

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

About the Role

You will support day-to-day software asset management activities, helping employees receive approved software and ensuring license and inventory records stay current. You will process requests, provision and reclaim licenses, provide customer support, and contribute to routine reporting and process improvements.

Responsibilities

• Fulfill software requests: Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels.


• Provision software: Assign approved licenses, provide access or installation instructions, and coordinate with IT support when needed.


• Reclaim unused licenses: Review usage reports, contact users to confirm ongoing needs, and remove or reassign licenses according to established procedures.


• Maintain accurate records: Update license assignments, subscription details, software inventory, and ticket documentation.


• Support employee changes: Provision, transfer, or remove software access for new hires, role changes, and departing employees.


• Provide customer support: Respond to questions about software availability, request status, and access issues; elevate complex matters to the appropriate team.


• Support routine SAM activities: Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting.


• Follow established controls: Ensure requests meet approval, licensing, and software governance requirements, and elevate exceptions.

Requirements

• Strong organizational skills and attention to detail.


• Clear written and verbal communication skills and a customer service mindset.


• Ability to follow documented procedures, manage competing priorities, and handle routine requests independently after training.


• Basic proficiency with Microsoft Excel, Outlook, and Teams.


• Interest in learning software licensing, provisioning, and IT service management.


• Based in the United States within the Central or Eastern time zone.


• Prior software asset management experience is not required. Relevant education, internships, customer service, administrative, or IT support experience will be considered.


• Familiarity with ServiceNow or another ticketing system.

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

U.S. National Base Pay Range: $53,900 - $89,800. Geographic differentials may apply in some locations to better reflect local market rates.

This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.