Software Maintenance and Support

Quest Defense; Cincinnati (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k with Employer-Match Contributions

Medical, Dental, and Life coverage

Disability Benefits

Generous compensation structure

Certification Assistance Available (––

Flexible, Friendly and Fun work enviro

Job summary

Quest Defense Systems and Solutions is seeking a technically strong, customer-focused Engineer to bridge IT and engineering, developing and maintaining robust distribution mechanisms for engineering tools. The Aero-Tools Engineer will provide front-line and backend support, triage issues, and continuously improve tool build and distribution reliability.

Role requires US citizenship or permanent resident status, onsite work in Cincinnati, OH, and a temporary engagement through 2026 with potential

Qualifications

• BS in IT engineering or related field.
• Experience developing, coding and deploying distribution mechanisms for engineering tools.
• US citizenship or permanent resident

Responsibilities

• Support user community by fielding issues reported by the designer running the tool.
• Work with the ADT triage team to resolve open tickets.
• Define and manage tool build processes to improve support for tools.
• Answer support questions on tool issues.
• Identify issues with users, research problems, propose solutions, and make corrections to tools and distribution environment.
• Create and update logs of issues and corrective actions.
• Provide timely communications on significant issues.
• Prepare and present reports on findings.
• Collaborate with internal IT teams to improve performance and reliability of the distribution process.

Skills

Bash

Perl

Git

C/C++

Fortran

Windows OS

Linux OS

IT/Engineering collaboration

Communication skills

Education

BS in IT engineering

Tools

Git

Job description

Engineers are the reason we exist—they’re the core of who we are. We don’t just build technology; we engineer the future. From next-gen aerospace to cutting-edge defense systems, our teams power the solutions that drive innovation, tackle mission-critical challenges, and keep people safe. This is where problem-solvers and big thinkers thrive.

Quest Defense Systems and Solutions is seeking technically strong, customer-focused engineer who can bridge IT and engineering, develop and maintain robust distribution mechanisms, and proactively improve tool reliability and user experience. As our Aero- Tools Engineer, you will provide front-line and backend support for engineering tools, ensuring issues are quickly triaged, resolved, and communicated while continuously improving the tool build and distribution process.

Due to the nature of the project all applicants must be US Citizens or US lawful permanent resident. This role is onsite in Cincinnati, OH. This is a temporary role predicted to end December 31st, 2026, with the possibility of extension.

Key Responsibilities:

• Support user community by fielding issues reported by the designer running the tool.
• Working closely with the ADT triage team to work open tickets in a responsive fashion.
• Support, define and manage our tool build process for improving our support of our tools.
• Answer support questions from users on issues pertaining to the tool.
• Work with users to identify issue, research problem, propose solutions, and make corrections to tools and/or distribution environment.
• Create and update logs of issues and corrective actions.
• Provide timely communications on significant issues.
• Prepare and present reports on findings.
• Work with internal IT teams to improve performance/reliability of the distribution process.

Required Skills:

• Strong skills in developing, coding and deploying distribution mechanisms.
• Familiarity with Windows and Linux OS as it pertains to tool/file permission and execution
• Strong experience in programming (e.g., Bash, Perl, Git)
• Preferred experience in programming/debugging in C/C++ and/or Fortran
• Strong cross-functional (IT/Engineering), teaming, and communication skills.
• Must be US Citizen with a BS in IT engineering field

Preferred Qualifications:

• Experience in adoption and/or integration of emerging technologies (e.g., generative AI, automation platforms, digital assistants) into day-to-day operations for continuous improvement.

Physical Requirements & Work Environment:

• Mostly Office Environments, Occasional Shop Floor involvement.
• Substantial amounts of telephone and computer work.
• Heavily Regulated Industries with strict adherence to procedures.
• Flexibility to meet business deadlines by staying late or arriving early.
• Typical 8 hour days plus lunch / 40 hour weeks / core (required) hours are 9AM to 4PM
• Ability to use personal transportation to visit customer locations.
• Due to the nature of the work, all candidates must be a U.S. Citizen

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why QDSS:

We’re a family-like-company. We are collaborative. We believe in embracing change. We believe in doing consistent good work. EXB houses smart, curious and passionate about “making a difference” people. Our company culture sets us apart from others as well as:

• 401k with Employer-Match Contributions
• Medical, Dental, and Life coverage
• Disability Benefits
• Generous compensation structure
• Certification Assistance Available (Approval Required)
• Flexible, Friendly and Fun work environment

About Us

At QDSS, we are more than an engineering company—we are a force for innovation and positive change. With over 25 years of proven expertise in solving mission-critical challenges, we empower our team to push boundaries, combining deep industry knowledge, cutting-edge technology, and a collaborative "think tank" approach.

Our vision is to be the trusted partner of choice for our defense and aerospace clients, delivering secure, sustainable, and world-class solutions that build a brighter future.