Software Engineer, Triage Services

Apple Inc.; Cupertino, Northern (CA, KY); On-site; USD 129,000 - 225,000; Full time

Benefits offered by this job

Stock programs

Educational reimbursement

Comprehensive medical coverage

Job summary

Apple Inc. is seeking engineers to design and build AI-powered triage agents that scale across Core OS. You will work on production-grade infrastructure for AI workloads, partnering with Software, Hardware, and Silicon groups to translate complex triage needs into reliable systems.

You will own agent design, evaluation, and the full lifecycle from prototype to hardened service, including on-call responsibilities and mentorship for other engineers on agent behavior and evaluation.

Qualifications

• Bachelor's degree in Computer Science, Data Engineering, or related field.
• Experience with Python programming and distributed systems.
• Experience with LLM and agent development.
• Familiarity with RAG architectures and vector databases.
• Experience with offline benchmarks, drift detection, and confidence scoring.

Responsibilities

• Design, build, and maintain AI agent workflows that automate triage at scale.
• Improve agent reliability through prompt design, tool-calling, guardrails, and testing.
• Instrument pipelines end-to-end to surface failures and drift early.
• Collaborate with Core OS teams to identify automation opportunities.
• Own the full lifecycle of production agents and mentor engineers.

Skills

Python programming

Distributed systems

LLM development

RAG architectures

Vector databases

Evaluation frameworks

Education

Bachelor's degree in Computer Science or related field

Master's degree in Computer Science or related field

Tools

Telemetry systems

Observability systems

Job description

Cupertino, California, United States Software and Services

The System Triage Services team builds mission-critical applications that help detect, analyze, and classify low-level software crashes across all Apple platforms. You will design and build the next generation of AI-powered triage solutions, which serves as the first line of defense for all technologies developed by Core OS.This role blends distributed systems engineering with hands-on agent development, tackling problems in reliability, scale, and system design alongside applied AI. If you want to understand operating systems at a deep level and are motivated by shipping work with measurable, visible impact, this role is for you!

Description

You will design and build agentic systems that transform how Core OS triages software bugs and features at scale — building production-grade infrastructure that runs AI/ML workloads reliably and improves over time through rigorous evaluation and feedback loops. The goal is to make autonomous triage a dependable, first-class part of how Core OS ships and debugs software. You'll work across the build and integration lifecycle, agent orchestration, and the infrastructure that connects them, partnering with project managers and engineering teams across Software, Hardware, and Silicon groups to turn complex triage requirements into resilient systems.

Responsibilities

• Design, build, and maintain AI agent workflows that automate low-level software triage and root-cause analysis routing at scale.
• Evaluate and improve agent reliability — including prompt design, tool-calling accuracy, guardrails, and regression testing.
• Instrument agent pipelines end-to-end so failures, drift, and low-confidence routing decisions surface before reaching engineers.
• Collaborate with Core OS software teams to identify automation opportunities and refine agent behavior through feedback and evaluation.
• Own the full lifecycle of production agents — from prototype to hardened service — including on-call ownership of triage-critical infrastructure, and mentor other engineers on agent design and evaluation.

Minimum Qualifications

• Programming experience in Python
• Experience building scalable data platforms and distributed systems.
• Experience with LLM and agent development.
• Knowledge of RAG architectures, embedding generation, vector databases, and AI data preparation for agentic workflows.
• Familiarity with eval frameworks for agent quality (offline benchmarks, drift detection, confidence scoring).
• Bachelor's degree in Computer Science, Data Engineering, or a related field.

Preferred Qualifications

• Master's degree in Computer Science, Data Engineering, or a related field.
• 1+ year developing production-grade agentic systems.
• Strong collaboration and communication skills working across multi-domain software engineering teams.
• Experience with large-scale telemetry or observability systems feeding automated decision-making.
• Experience shipping tools adopted by engineering teams beyond your own.
• Background in kernel or OS-level debugging, crash analysis, or root-cause investigation.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $129,300 and $225,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple’s workplace Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.