Software Integration Specialist

Imaging Business Machines, LLC; Birmingham (AL); On-site; USD 65,000 - 100,000; Full time

Job summary

Imaging Business Machines, LLC seeks a Software Integration Specialist to drive client onboarding from kickoff to live processing. You will configure ibml software, train end users, and collaborate with project managers to ensure successful implementations.

Required is a CS/MIS degree or 5 years in document imaging solution integration, plus strong Java/HTML and database experience, and the ability to travel as needed. Strong communication and independent work skills are essential.

Qualifications

• Bachelor's degree required in Computer Science or MIS.
• 5 years of extensive experience with Solution Integration in Document Imaging Industry.
• Excellent verbal and written communication skills.
• Demonstrated resourcefulness in setting priorities and proposing new strategies.
• Maturity and demeanor to establish credibility with clients.
• Ability to work independently while being a team player.
• Ability to assess complex situations and facilitate solutions collaboratively.
• Flexible, self-starter, able to multi-task while being detail-oriented.
• Experience with Java Development, HTML, relational databases (MS SQL, MySQL, SQL Server, XML).
• Knowledge of Network Active Directory, domain security policies.
• Working knowledge of IIS, Apache, and Tomcat.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint).
• Experience capacity and sizing planning.
• Willingness/Ability to Travel as needed.

Responsibilities

• Support Project Management in gathering requirements and documents for the technical design document.
• Establish project capabilities, performance requirements, and interfaces for the end user solution.
• Confer with analysts, engineers, programmers to design and configure the solution.
• Develop custom application code required to meet client business rules.
• Synthesize knowledge to plan and carry out integration activities.
• Deliver solution configuration and end-user training to drive adoption.
• Conduct implementation training sessions remotely and on client site.
• Resolve client inquiries and own issues through resolution.
• Perform root-cause analysis and suggest alternative configurations.
• Develop and maintain product and business knowledge.
• Assess complex situations and present collaborative recommendations.

Skills

Verbal and written communication

Independent work

Team player

Problem solving

Multi-tasking

Travel willingness

Java Development

HTML

Relational Databases (MS SQL, MySQL, 3

Active Directory / security policies

IIS / Apache / Tomcat

Microsoft Office

Capacity and sizing planning

Education

Bachelor's degree in Computer Science or MIS

5 years extensive experience in Solution Integration in Document Imaging Industry

Job description

Purpose

The Software Integration Specialist works directly with new clients from kickoff to live processing of solution, setting up and configuring the system for each client's unique requirements. This includes but is not limited to the initial training and integration of ibml software, providing support, and frequent collaboration with our project managers and the end users integration teams to ensure all phases of the implementation are successfully completed.

Role and Responsibilities

• Support Project Management in the collection of requirements, documents and other information for the creation of the technical design document, which describes how the solution will be implemented for the client.
• Establish project capabilities and limitations, performance requirements, and interfaces for the end user solution.
• Confer with systems analyst, engineers, programmers and others to design and configure solution
• Develop custom application code (java scripts) required to meet a client's specific business rule.
• Synthesize knowledge of ibml information systems and workflow processes to collaboratively plan and carry out integration activities
• Deliver solution configuration and end-user training that drives adoption and satisfaction
• Conduct implementation training sessions with clients (remotely and at client location) to facilitate application and interface set-up and configuration
• Resolve client inquiries, maintaining ownership through resolution
• Perform root-cause analysis, develop logical conclusions, and suggest alternative configurations
• Develop and maintain a high level of product and business knowledge
• Assess complex situations, seek collaborative solutions and prepare and present recommendations

Preferred Skills, Qualifications and Education Requirements

• Minimum of Bachelor's degree Computer Science, Management Information Systems or 5 years extensive experience with Solution Integration in Document Imaging Industry
• 1-3 years experience in application software support, coding, and/or implementation
• Excellent verbal and written communication skills
• Demonstrated resourcefulness in setting priorities and proposing new strategies
• Demonstrated maturity and demeanor to establish immediate professional credibility with clients
• Ability to work independently while being a team player
• Ability to assess complex situations and facilitate solutions in a collaborative manner
• Flexible and a self-starter; able to multi-task while also being highly detail-oriented
• Experience with Java Development, html, Relational Databases such as, but not limited to, MS SQL, MySQL, SQL Server, and XML
• General knowledge of network Active Directory, domain security policies
• Working knowledge of IIS, Apache, and Tomcat
• Proficient in Microsoft Office (Word, Excel, Outlook, Access, and Power Point)
• Experience capacity and sizing planning
• Willingness/Ability to Travel as needed

Education

Bachelors of Computer Science (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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