Software Implementations Project Manager

Henry Schein One, LLC; American Fork (UT); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement savings with company match

Paid time off

Parental leave

Wellbeing resources

Education support

Job summary

Henry Schein One is seeking a Software Implementations Project Manager to plan, lead, and oversee the implementation of enterprise practice management software for dental clients across private, public, and government sectors.

This remote role within the United States requires collaboration with internal teams and customers, with up to 10% travel. You will drive project plans, manage expectations, and ensure timely delivery while aligning with HIPAA and regulatory requirements.

Qualifications

• Typically 3 to 5 years of project management experience.
• Bachelor's degree or global equivalent in related discipline.
• PM certifications such as CAPM, PMP, Project+ are preferred.
• Excellent verbal and written communication, including calls.
• Advanced PM skills and professional presentation abilities.
• Experience with client/server and cloud (SaaS) applications.
• Knowledge of HIPAA compliance and regulatory requirements.

Responsibilities

• Plan, lead, organize and control projects from start to finish.
• Serve as primary contact for internal and external customers during implementation.
• Set customer expectations and ensure timely, quality deliverables.
• Manage multiple implementation projects and escalations.
• Provide updated implementation plans, schedules, and metrics.
• Collaborate across teams and build partnerships internally and externally.

Skills

Project management

Verbal and written communication

Customer service

Conflict resolution

Analytical thinking

Cross-functional collaboration

Presentation skills

Education

Bachelor's degree or global equivalent

Tools

Microsoft Office

CRM

SaaS applications

Internet browsers

Citrix

Virtual Server

Windows SQL Server

Job description

Shape what's next in dental technology
Join Henry Schein One!

Join a globalleaderredefiningdental practice managementand do work thatactuallymatters.At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.Yourideas fuel innovation that enhances patient care and drivesreal resultsfor practices.

Wedon'tjust talk aboutimpact;we build it!Backed by a trusted reputation, ourleaders foster an inclusive and supportive environment where we staysolely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We havehigh expectationsfor performance and delivering results; as part of awinningteam,you'llwork hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your winscelebrated.

The Software Implementations Project Manager is responsible to plan, execute, and oversee the project management activities related to the implementation of Henry Schein practice management Enterprise software and services to customers including mid-size to large group practice locations in private, public and government sectors.

This position is Remote within the United States with up to 10% travel as needed

What you will do:

• Plan, lead, organize and control projects from beginning to completion
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues
• Set appropriate customer expectations
• Ensure timely and effective customer service expectations are met and/or exceeded
• Deliver quality deliverables according to project timelines to ensure revenue recognition according to forecast
• Lead "Current State and Future state" consulting assessments around functionality and/or processes
• Build partnerships at all levels within the company, begin to build partnerships externally
• Communicate with C-Level management both internally and externally
• Manage multiple/simultaneous implementation projects Resolve advanced customer escalations
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Establish strong working relationships with other people and teams
• Resolve complex issues in effective ways
• Provide input into process improvement
• May participate in special projects or other duties as assigned
• Work towards and assisting in the achievement of individual, team, department, and company goals
• Provide Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, etc.

What we are looking for

• Typically, 3to 5years or more of increasing responsibility in terms of any applicable professional experience
• Typically, a bachelor's degree or global equivalent in related discipline
• Project management experience and/or certifications (CAPM, PMP, Project+, etc.)
• Excellent verbal and written communication skills including both inbound and outbound phone calls
• Excellent documentation skills
• Advanced level experience with project management
• Professional appearance and presentation skills required
• Strong understanding of industry practices
• High proficiency with tools, systems, and procedures
• Good conflict resolution skills and ability to deliver difficult messages
• Excellent customer service and organization skills
• Advanced professional experience with both client/server and cloud based (SaaS) applications and services
• Advanced professional experience with regulatory compliance and requirements including HIPAA
• Great communication, storytelling, and presentation skills - including the ability to turn complex data into clear, compelling insights
• Good analytical, decision-making, and problem-solving skills with the ability to manage multiple priorities
• Demonstrated ability to build cross-functional relationships and navigate challenging conversations when needed
• Excellent ability to professionally understand and diffuse stressful situations
• Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
• Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)

What will set you apart

• Master's degree or global equivalent
• Hold one or more industry certification; professional certification may be required to advance
• Practice management software and services including Henry Schein solutions experience

Travel / Physical Demands

• Typically, less than 10%. No special physical demands required
• This position will be working in an office or remote environment,utilizingtypical office equipment, with travelrequiredfor client meetings, industry conferences, andprospectsite visits as needed

The posted base range for this position is $65,000.00 - $90,000.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.

What you'll gain as a #TeamSchein member

• A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.