Software Implementation Specialist

Elite Construction Solutions; Phoenix (AZ); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k

Career development

Job summary

A leading construction firm in Phoenix is seeking a Software Implementation Specialist to configure and optimize software solutions, mainly HubSpot and Blaze. The role entails partnering with stakeholders to understand needs, implementing software, and providing ongoing support. Candidates should possess a Bachelor's degree and have 2-4 years of CRM experience. The position offers a salary range of $65,000 to $78,000 with comprehensive benefits.

Qualifications

• 2-4 years of experience in CRM implementation and configuration.
• Experience with enterprise-level CRM systems.
• Understanding of integration tools and data migration.

Responsibilities

• Configure HubSpot and Blaze based on business requirements.
• Execute software implementations from planning to go-live.
• Document configuration changes and ensure data integrity.

Skills

Analytical and problem-solving abilities

Excellent communication skills

Detail-oriented

Proficiency in reporting tools

Project coordination skills

Education

Bachelor's degree in a relevant field

Tools

HubSpot

Salesforce

APIs

Job description

The Software Implementation Specialist is responsible for configuring, implementing, and optimizing software solutions, with a primary focus on HubSpot and Blaze (our in-house custom CRM). This role serves as the technical bridge between business stakeholders and software platforms, ensuring successful deployment and adoption of business systems. The specialist will work closely with internal teams to understand business requirements, configure systems accordingly, and provide ongoing support and optimization recommendations.

Responsibilities

• Configure and customize HubSpot and Blaze (in-house CRM) based on business requirements
• Execute software implementations from planning through go-live
• Set up workflows, automation, integrations, and custom fields
• Perform system testing and quality assurance before deployment
• Document configuration changes and system specifications

Business Analysis & Requirements Gathering

• Partner with business stakeholders to understand operational needs and processes
• Translate business requirements into technical system configurations
• Analyze current business processes and recommend system improvements
• Create functional specifications and process documentation

Integration Management

• Configure and maintain integrations between HubSpot, Blaze, and other business systems (e.g., lead management systems, lead generation partners, telephony platforms, text messaging systems, business intelligence, etc.)
• Troubleshoot integration issues and data sync problems
• Work with development teams to ensure seamless data flow between platforms
• Monitor integration performance and implement optimizations

User Support & Training

• Provide technical support for system users and troubleshoot issues
• Create user guides, documentation, and training materials
• Conduct system training sessions for end users
• Serve as subject matter expert for implemented systems

Data Management

• Ensure data integrity across all implemented systems
• Perform data imports, exports, and migrations as needed

Continuous Improvement

• Monitor system performance and identify optimization opportunities
• Stay current with platform updates and new features
• Recommend process improvements and system enhancements
• Participate in vendor relationships and system evaluations

Qualifications

• Education: Bachelor's degree in computer science, Information Technology, Business Administration, Marketing, or related field preferred
• Experience: 2-4 years of experience in CRM implementation, configuration, and administration
• Experience with enterprise-level CRM (e.g., Salesforce, HubSpot, Zoho, Nimble, etc.) and their product suites (e.g., HubSpot's Operations Hub, Service Hub, Marketing Hub, and Sales Hub)
• Experience with design, architecture, and planning of new CRM implementations
• Experience with custom CRM systems and in-house software integration beneficial
• Experience with marketing automation, sales enablement, and business systems
• Knowledge of integration tools, APIs, and middleware platforms (Zapier, PieSync, custom integrations)
• Experience with data migration and system consolidation projects preferred
• Skills: Strong analytical and problem-solving abilities
• Excellent communication skills with both technical and non-technical stakeholders
• Detail-oriented with strong organizational skills
• Proficiency in data analysis and reporting tools
• Proficiency in HubSpot reporting, analytics, and dashboard creation
• Understanding of business processes and workflow optimization
• Basic knowledge of web technologies (HTML, CSS, APIs) preferred
• Project coordination and time management skills with ability to manage multiple integrations simultaneously
• Certifications (REQUIRED):
  • HubSpot Marketing Software Certification
  • HubSpot Sales Software Certification
  • HubSpot Service Software Certification
  • HubSpot CMS for Developers Certification
  • HubSpot Operations Hub Software Certification
  • Additional certifications in Salesforce, Marketo, or other CRM/marketing platforms beneficial

Work Details

• Hours: Weekdays 9am-5pm CST or 40 hours weekly and additional as needed
• Location: Reimagine office in Phoenix
• Travel: No travel to jobsites or other locations required

Benefits

• Base Salary - $65,000 - $78,000
• Health, Dental, Vision Insurance
• 401k
• Career development

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting