Software Implementation Consultant - Data & AI

Simplex; New York (NY); Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative data analytics and AI startup is seeking a dynamic Implementation Consultant to join their remote team. In this pivotal role, you will collaborate with clients to deploy and integrate enterprise software solutions, ensuring a seamless transition to their platform. Your responsibilities will include configuring software, providing training, and troubleshooting issues while maintaining strong client relationships. This is an exciting opportunity for those who thrive in a fast-paced environment and enjoy problem-solving. Join a forward-thinking company where your contributions will make a significant impact on client success and satisfaction.

Qualifications

• 3+ years of experience in implementing enterprise software solutions.
• Ability to communicate effectively with technical and non-technical users.

Responsibilities

• Manage client relationships and ensure ongoing satisfaction.
• Lead implementation projects and deliver training sessions.

Skills

Client Relationship Management

Problem-Solving

Communication Skills

Analytical Skills

Attention to Detail

Project Management

Technical Translation

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Engineering

Tools

JSON

SQL

Databricks

Snowflake

Kubernetes

AWS

Azure

Job description

Our client is a fast-growing data analytics and AI startup. This is a remote position based anywhere in the US preferably residing in the Eastern Timezone.

We seek a dynamic and detail-oriented Implementation Consultant to join our team and play a crucial role in helping clients successfully deploy and integrate our enterprise software solutions. As an Implementation Consultant, you will work closely with clients to understand their unique business needs, provide expert guidance throughout the implementation process, and ensure a smooth and seamless transition to our platform. You will be responsible for configuring and customizing the software, conducting training sessions, troubleshooting issues, and collaborating with cross-functional teams to deliver exceptional service and ensure client satisfaction. This role is ideal for individuals who thrive in a client-facing environment and enjoy problem-solving while delivering impactful results in a fast-paced, collaborative setting.

Responsibilities include:

• Client Relationship Management: Build and maintain strong, long-lasting client relationships, ensuring ongoing satisfaction and identifying opportunities for upsell or additional services.
• Solution Design & Configuration: Collaborate with clients to design and configure software solutions, ensuring alignment with their business processes and workflows. Customize the application to meet specific client needs while maintaining best practices.
• Project Management: Lead and manage implementation projects from start to finish, ensuring timely delivery, meeting milestones, and maintaining high-quality standards throughout the process.
• Training & Support: Deliver training sessions to end-users, ensuring clients can effectively use the software. Provide ongoing support and troubleshooting during and after the implementation process.
• Documentation: Create and maintain comprehensive project documentation, including configuration guides, training materials, and implementation plans, ensuring consistency and clarity for both clients and internal teams.
• Collaboration: Work closely with internal teams, such as product management, engineering, and customer support, to ensure the successful implementation and resolution of client needs.
• Issue Resolution: Quickly identify, diagnose, and resolve any issues that arise during the implementation process, providing timely solutions to minimize client disruption.

Qualifications

• Must be a US Citizen
• Bachelor’s degree in computer science, Engineering, or a related field
• 3+ years of experience engaging directly with customers, supporting the implementation and configuration of enterprise software solutions
• Ability to effectively communicate with both technical and non-technical users
• Ability to understand customer use cases and requirements and effectively translate those into a technical solution
• Understanding of JSON and SQL
• Experience with Databricks
• Excellent problem-solving and analytical skills
• Strong attention to detail and ability to work independently
• Willingness to align workday to Eastern time zone hours. Preference will be given to candidates located on the East Coast.

Preferred Qualifications

• 5+ years of experience engaging directly with customers, supporting the implementation and configuration of enterprise software solutions
• Experience scoping and building analytical charts and dashboards
• Familiarity with Knowledge Graphs
• Knowledge of Pandas for data manipulation and analysis
• Experience with Snowflake
• Experience with Kubernetes
• Experience with cloud platforms (AWS, Azure)

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