Software Implementation Associate — Training & Integrations

75 Insperity Business Services, L.P.; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Insperity is seeking an Implementation professional in Houston to engage clients from initial discussions through training and to learn configuring systems via SQL scripting and software configuration.

You will host remote kick-off meetings, document configuration notes, and set up client software while tailoring training to customer needs, supporting project closures and ongoing optimization.

Qualifications

• Bachelor’s Degree in Computer Science/ MIS or related field is required.
• Experience in system integration, HR, Accounting or the computer industry is preferred.
• Technical support or training experience is preferred.
• Strong interpersonal skills to interface with co-workers and customers.
• Ability to manage multiple projects and tasks to completion with minimal supervision.
• Excellent written & verbal presentation skills.
• Experience in communicating technical and project information in a business context.
• Demonstrated track record in delivering quality, on-time business solutions.

Responsibilities

• Hosts remote kick-off meetings with clients to determine client business objectives for project implementations.
• Creates configuration notes documentation and reviews with more experienced Implementation personnel for any configuration abilities that do not exist in the product and accuracy prior to sending to client.
• Completes setup of the client’s software, getting verification of questions answered by more experienced Implementation personnel.
• Works with Analyst team to learn how to configure ongoing system requests as needed per project.
• Configures interfaces to integrate with existing HR, payroll or accounting systems.
• Tests interfaces to confirm integration is complete.
• Works with Analyst team to tailor formal training to meet the customer’s specifications.
• Provides new client training (administrator, operator, supervisor, and employee), as required, on applicable Insperity Business Performance Solution’s software.
• Documents and reviews open issues list from training with pertinent personnel and updates configuration as necessary.
• Updates configuration notes with any changes made.
• Works with client on system optimization through project closing.
• Works with appropriate team members and mentor to coordinate timing of project deadlines, etc.
• Works to improve customer experience and satisfaction, increasing customer reference‑ability.

Skills

Solid interpersonal skills

Time management

Organizational skills

Excellent written & verbal presenting

SQL or FoxPro database experience

Education

Bachelor’s Degree in Computer Science/Management Information Systems or related field

Job description

Insperity is seeking an Implementation professional in Houston to engage clients from initial discussions through training and to learn configuring systems via SQL scripting and software configuration.

You will host remote kick-off meetings, document configuration notes, and set up client software while tailoring training to customer needs, supporting project closures and ongoing optimization.