Software Engineering SMTS

Salesforce; San Francisco (CA); On-site; CAD 251,000 - 335,000; Full time

Job summary

Salesforce, Inc. in San Francisco is seeking a Lead Software Engineer to join the Agentforce team and design a core agent framework that orchestrates multiple specialized capabilities, enabling scalable AI-powered workflows.

You will work across agent runtime, evaluation infrastructure, and data access, helping build a trustworthy system that can scale with evolving AI models and complex configurations. The role emphasizes production‑grade software, robust API design, and a strong engineering

Qualifications

• 6+ years designing and building large scale distributed backend systems.
• Experience with API design, versioning, and building systems that many teams build on top of.
• Strong skills in at least one modern programming language and shipping production code.

Responsibilities

• Design and build a core agent framework that hosts many specialized capabilities, orchestrates sub tasks reliably, and integrates seamlessly into human workflows.
• Define the contract for reusable agent skills, focusing on API design, versioning, and composability so many teams can build and contribute consistently.
• Build evaluation infrastructure that measures agent quality even when outputs are non deterministic, and use that signal to catch regressions over time.
• Help agents efficiently find the right records and context using structured queries, catalogs, and semantic search.
• Build and ship high quality, production grade software using modern engineering practices, with AI as a core part of your development workflow, pushing the boundaries of AI development tools to deliver secure, optimized, and high quality code.
• Contribute to building and maintaining the shared system context, an explicit repository of system designs, constraints, and standards that enables AI to operate accurately and reliably.
• Critically evaluate code, human or AI generated, for correctness, quality, security, and performance.

Skills

Distributed backend

API design

Modern language

AI-first engineering

Prompt engineering

Systems thinking

Education

Related technical degree

Job description

Software Engineering

About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Agentic Setup team builds AI agents, on a skills based architecture, that turn expert only, multi step product configuration, Org troubleshooting and management into natural language, agent assisted workflows. As part of this team, you will work across agent runtime, capability and skill design, evaluation infrastructure, and the systems that let agents find and act on the right data. We are looking for a Lead Software Engineer to help us build agentic experiences for product setup and configuration. You will help design a core agent framework, contribute to a growing skills ecosystem, and build the evaluation infrastructure that keeps agent behavior trustworthy as it scales. This role is based in San Francisco. You'll join a team building intelligent systems that automate the repetitive, elevate the strategic, and power better decisions at scale.

What You’ll Actually Be Doing

• Design and build a core agent framework that hosts many specialized capabilities, orchestrates sub tasks reliably, and integrates seamlessly into human workflows.
• Define the contract for reusable agent skills, focusing on API design, versioning, and composability so many teams can build and contribute consistently.
• Build evaluation infrastructure that measures agent quality even when outputs are non deterministic, and use that signal to catch regressions over time.
• Help agents efficiently find the right records and context using structured queries, catalogs, and semantic search.
• Build and ship high quality, production grade software using modern engineering practices, with AI as a core part of your development workflow, pushing the boundaries of AI development tools to deliver secure, optimized, and high quality code.
• Contribute to building and maintaining the shared system context, an explicit repository of system designs, constraints, and standards that enables AI to operate accurately and reliably.
• Critically evaluate code, human or AI generated, for correctness, quality, security, and performance.

You’re Our Person If…

• You have 6+ years experience designing and building large scale, distributed backend systems.
• You have experience with API design, versioning, and building systems that many teams build on top of.
• You have strong skills in at least one modern programming language and experience shipping production code.
• You can reason clearly about ambiguous, large scale systems and communicate tradeoffs to a team.
• You have a demonstrated, genuine AI first approach to engineering, using AI tools (such as Claude Code, GitHub Copilot, Codex, or Cursor) to move faster, build fluency across the stack, and contribute well beyond your core specialty.
• You have advanced prompt engineering skills and the ability to write precise, structured prompts, cultivating the system context that makes AI outputs reliable, secure, and production ready.
• You have a related technical degree.

Even Better If…

• You have experience building or working with AI agents, large language model (LLM) based systems, or evaluation infrastructure for non deterministic outputs.
• You have experience with retrieval systems such as semantic search or structured data catalogs.
• You have experience migrating purpose built automation into general, composable APIs.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisi