Software Engineering MTS

Salesforce; Indiana; Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

Salesforce, Inc. is seeking an early-career software engineer to join the AI-native Academy. You will work on AI-powered engineering, automate tasks, and gain production support experience while growing into broader product and platform roles.

Under mentorship, you will contribute to agentic automation, log analysis, and system hardening. You’ll build, test, and deploy code, with opportunities to graduate into core product teams based on readiness and business needs.

Qualifications

• 3+ years of software engineering experience.
• Foundational programming skills in at least 2 languages (e.g., Python, Java, JavaScript/TypeScript).
• Understanding of data structures, APIs, testing, version control and debugging.

Responsabilités

• Investigate and resolve production issues and incidents.
• Build automation for recurring tasks and workflows.
• Develop AI agents and workflows to classify cases and retrieve knowledge.
• Write, test, review and deploy maintainable software with established practices.
• Collaborate with senior engineers and product teams to prioritize improvements.

Connaissances

Python

Java

JavaScript/TypeScript

Formation

Related technical degree

Outils

Apex

Salesforce platform knowledge

CI/CD

Description du poste

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Experience

Help build the next generation of AI-powered engineering. Join our AI-native Academy as an early-career software engineer to solve real production challenges, build intelligent automation and strengthen system reliability. With hands-on guidance from a senior mentor, you'll combine software development with production support experience, building the skills to grow into broader product and platform engineering roles. You'll investigate support cases, troubleshoot production issues and participate in support rotations-gaining firsthand insight into how complex systems work and where they can improve. Your mandate goes beyond resolving individual issues: you'll build software, AI agents and tools that eliminate recurring manual work and prevent problems from returning.

Your projects could include agentic Tier 1/2 case automation, automated access workflows, technical knowledge retrieval, log analysis and system hardening. You'll write, test, review and deploy code, with opportunities to own improvements from identifying the problem to measuring the result.

As you demonstrate strong engineering skills and measurable impact, you'll have opportunities to graduate into core product engineering teams, based on your readiness and business needs. It's a chance to learn through practical ownership, deliver meaningful improvements and build a foundation for your software engineering career.

What You'll Actually Be Doing

• Investigate and resolve support cases, production defects, access issues and integration failures.
• Build automation for recurring tasks such as access requests, case responses, log analysis, troubleshooting and maintenance.
• Develop AI agents and workflows that help classify cases, retrieve relevant knowledge and execute approved actions with appropriate safeguards.
• Identify root causes and improve code, monitoring, tests and documentation to prevent recurring incidents.
• Write, test, review and deploy maintainable software using established engineering practices.
• Participate in incident response and scheduled support or on-call rotations, with training and guidance appropriate to your experience.
• Work with senior mentors and product teams to understand systems, prioritize improvements and deliver changes safely.
• Measure the impact of your work through reduced manual effort, fewer repeat issues, faster resolution and improved reliability.

You're Our Person If...

• 3+ years of experience in software engineering.
• Foundational programming skills in at least 2 languages, such as Python, Java, JavaScript, TypeScript or Go.
• An understanding of software engineering fundamentals, including data structures, APIs, testing, version control and debugging.
• An ability to investigate problems using logs, error messages and system behavior.
• Curiosity about automation, AI-assisted development and reliable production systems.
• Clear communication, a collaborative approach and a willingness to ask questions and learn from feedback.
• A related technical degree required

Even Better If...

• Building scripts, internal tools or workflow automation.
• Salesforce platform working knowledge preferably with Salesforce admin certification & APEX hands on experience - or desire to obtain certification.
• Working with cloud platforms, databases, CI/CD pipelines or monitoring tools.
• Developing or integrating AI agents, large language models or knowledge retrieval systems.
• Supporting enterprise applications or investigating production incidents.
• Applying secure coding practices, access controls and audit logging.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via