Software Engineering Manager (Device Experience)

WHOOP; Boston (MA); In loco; USD 170.000 - 230.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible vacation

Parental leave

Stock options

WHOOP membership

Medical benefits

Wellness stipend

Sleep bonus

Rooftop view office

Descrizione del lavoro

WHOOP in Boston is hiring a Software Engineering Manager to build and lead a Device Experience Software team serving member-facing screens and backend services in the app. You will hire and mentor engineers, define the team charter, steer architecture across app and backend, and establish a reliable delivery cadence with cross-functional partners.

Work spans hardware/software boundaries, including coordination with Product, Design, Quality, firmware, and analytics to deliver cohesive experiences

Competenze

• Strong technical foundation in consumer application development and backend systems.
• Experience leading technical planning and delivery in ambiguous environments.
• Experience aligning cross-functional partners on scope, priorities, and release plans.

Mansioni

• Build, manage, and mentor a new team of application and backend engineers through hiring, onboarding, feedback, performance management, and career development.
• Define the team mission, ownership boundaries, technical direction, and operating model with Product, Design, Quality, and engineering leadership.
• Own end-to-end software experience for managing a WHOOP device in the app, including member-facing screens and backend services and APIs.
• Guide architecture decisions and establish practices for development, testing, release readiness, observability, privacy, security, and operational ownership.
• Establish planning and delivery cadence to make scope, dependencies, progress, and risk visible to partners and leaders.
• Collaborate with Connectivity, Firmware, Hardware, Client Platform, Analytics, and other teams to deliver cohesive experiences across devices.

Conoscenze

Technical leadership

People management

Hiring & mentoring

Cross-functional partnership

Delivery planning

Product judgment

Wearable tech interest

Team building

Backend/API experience

Descrizione del lavoro

• WHOOP is hiring a Software Engineering Manager to build and lead a new Device Experience Software team
• This application and backend team will own the member-facing screens and supporting services used to manage the WHOOP device experience in the app
• Its work will help members set up and connect a device, understand its status, adjust settings, complete updates, resolve common issues, and navigate the device lifecycle with confidence
• This role combines technical leadership with people management
• You will establish the team charter, hire and develop engineers, guide architecture across the app and backend, and create a dependable delivery cadence
• You will work closely with Product, Design, and Quality and coordinate with mobile, connectivity, firmware, hardware, analytics, and Membership Services teams to deliver coherent experiences across the hardware and software boundary
• You will also create an environment where engineers can do excellent work and continue to grow
• That includes clear expectations, regular feedback, thoughtful coaching, and a culture of accountability, teamwork, psychological safety, and continuous learning
• Build, manage, and mentor a new team of application and backend engineers through hiring, onboarding, feedback, performance management, and career development
• Define the team mission, ownership boundaries, technical direction, and operating model with Product, Design, Quality, and engineering leadership
• Own the end-to-end software experience for managing a WHOOP device in the app, including the member-facing screens, backend services, APIs, and production health that support it
• Guide the team in turning complex device states and hardware constraints into simple, accurate workflows for setup, connectivity, device status, settings, software updates, diagnostics, troubleshooting, replacement, and upgrades
• Guide technical designs and architecture decisions while establishing strong practices for development, testing, release readiness, observability, privacy, security, and operational ownership
• Establish a clear planning and delivery cadence that makes scope, dependencies, tradeoffs, progress, and risk visible to partners and leaders
• Use member behavior, support signals, product analytics, reliability data, and quality metrics to guide priorities and coordinate delivery across Connectivity, Firmware, Hardware, Client Platform, Membership Services, Analytics, and other partner teams
• Foster a culture of high standards, direct feedback, accountability, psychological safety, and continuous learning

Benefits

• Flexible Vacation: WHOOP has a flexible vacation policy that allows you to unwind, laptop-free, when you need it most.
• Focus on Family: We offer 18 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
• Get Invested: In addition to a competitive base salary and 401k, you’re eligible to receive stock options to share in the future of WHOOP.
• WHOOP +1: Everyone on the team gets a complimentary WHOOP membership—plus another membership to share with a loved one.
• Health Matters: Our competitive benefits package covers medical, dental, and vision, in addition to mental health services, life and disability insurance, and more.
• Find Your Fit: Full-time employees get $500 a year to spend on wellness in whatever way they see fit, from fitness classes and memberships, to recovery services.
• It Pays to Sleep: Our Sleep Performance Program incentivizes employees to get more sleep. Log an average sleep performance of 85% or higher for the month and get a $100 bonus.
• Location, Location, Location: You can’t beat the views from the rooftop of One Kenmore Square. Feel inspired daily as you work, enjoy free snacks and coffee, and collaborate in the heart of Boston.

A strong technical foundation in consumer application development and backend systems, with experience shipping mobile products and operating services and APIs in productionStrong communication and product judgment, including the ability to explain technical decisions clearly and simplify complex hardware or system behavior for membersSoftware development experience followed by an engineering management or team lead role, with responsibility for hiring, mentorship, feedback, performance management, and career developmentExperience aligning cross-functional partners on scope, priorities, dependencies, release plans, and measurable outcomesInterest in wearable technology and enthusiasm for working in a fast-moving product environmentDemonstrated ability to lead technical planning and iterative delivery in ambiguous environments while maintaining quality and reliabilityWe believe there is much more to a candidate than what is written on paper, and we value character as much as experience. Developing software for connected devices, wearables, Bluetooth products, consumer electronics, or other systems that span hardware and softwareExperience building a new team, product area, or engineering charter from the ground upHas led a full-stack product team that owns application interfaces, backend services, and operational outcomes togetherComfort designing device setup, pairing, connectivity, firmware update, settings, diagnostics, or support workflowsAbility to work closely with firmware, embedded software, hardware, product design, quality, analytics, or customer support teams.

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