Senior Technical Program Manager (NPI)

WHOOP; Boston (MA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible vacation policy

Parental leave benefits

Stock options

WHOOP membership

Job summary

WHOOP is seeking a Senior Technical Program Manager (NPI) to lead manufacturing development and launch execution for new hardware programs. This role owns the manufacturing and operations NPI workstream from concept through production ramp, collaborating with Engineering, Operations, and manufacturing partners to ensure build readiness and high-quality program delivery.

You’ll partner with Hardware Engineering, Manufacturing Engineering, Test Engineering, Quality, CapEx, Supply Chain, and

Qualifications

• Bachelor’s degree in Engineering, Supply Chain, Manufacturing, or related technical field.
• Proficiency with Excel, Jira, Confluence, Gantt/scheduling tools, Google Workspace, and PLM systems (Arena preferred).
• Experience with overseas manufacturing partners, especially in Asia, in consumer electronics or high-volume hardware.
• 5+ years of experience in technical program management, manufacturing development, hardware engineering, or related field.

Responsibilities

• Own end-to-end manufacturing program execution for a hardware product from development through mass production launch.
• Lead manufacturing readiness across EVT, DVT, PVT, pre-production, and ramp with on-schedule milestones.
• Develop and maintain integrated program plans, build schedules, risk registers, issue trackers, and validation milestones.
• Drive manufacturing process development, documentation, optimization, and validation with cross-functional teams.
• Coordinate build planning, factory readiness, equipment deployment, process validation, and exit criteria for each build phase.
• Drive ramp readiness including yield, throughput, capacity, staffing, and handoff criteria for mass production.
• Communicate program status, risks, decisions, and recovery plans to engineering, operations, and leadership.

Skills

Technical program management

Manufacturing development

Cross-functional collaboration

Leadership

Program scheduling

Education

Bachelor's in Engineering/Manufacturing/Supply Chain

Tools

Excel

Jira

Confluence

Gantt scheduling tools

Google Workspace

PLM systems (Arena preferred)

Job description

• WHOOP is seeking a Senior Technical Program Manager (NPI) to lead manufacturing development and launch execution for new hardware programs.
• This role owns the manufacturing and operations NPI workstream from early concept through production ramp, working closely with Engineering, Operations, and manufacturing partners to ensure build readiness, factory readiness, issue resolution, and high-quality program delivery
• You’ll work closely with Hardware Engineering, Manufacturing Engineering, Test Engineering, Quality, CapEx, Supply Chain, and Operations teams, both at WHOOP HQ and at production sites, to ensure our products are developed, validated, and launched on time, at scale, and at the right quality.
• Own end-to-end manufacturing program execution for a hardware product from early development through mass production launch, serving as the primary manufacturing program lead
• Lead manufacturing readiness across EVT, DVT, PVT, pre-production, and production ramp, ensuring milestones are achieved on schedule and with high quality
• Develop and maintain integrated program plans, build schedules, critical paths, risk registers, issue trackers, and validation milestones across internal teams and manufacturing partners
• Drive manufacturing process development, documentation, optimization, and validation in partnership with Manufacturing Engineering, Test Engineering, Quality, and Operations
• Coordinate build planning and execution, including build objectives, factory readiness, equipment deployment, process validation, test integration, issue resolution, post-build closure, and exit criteria for each build phase
• Drive ramp readiness by ensuring yield, throughput, capacity, staffing, equipment, process documentation, and operational handoff criteria are understood, tracked, and achieved before mass production
• Establish and drive the manufacturing NPI operating cadence during critical program phases, including build readiness reviews, cross-functional issue reviews, leadership updates, timely decisions, and accountability across a focused cross-functional team
• Identify program risks early and drive cross-functional issue resolution with clear ownership, root cause analysis, corrective actions, escalation paths, and recovery plans while balancing schedule, quality, cost, and manufacturing readiness
• Communicate clear program status, key decisions, risks, and recovery plans to engineering, operations, and leadership stakeholders
• Build strong working relationships with contract manufacturers and suppliers to ensure successful execution of manufacturing activities and production readiness
• Contribute to improving manufacturing program management processes, documentation, and tools to enable more scalable and predictable NPI execution

Benefits

• Flexible Vacation: WHOOP has a flexible vacation policy that allows you to unwind, laptop-free, when you need it most.
• Focus on Family: We offer 18 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
• Get Invested: In addition to a competitive base salary and 401k, you’re eligible to receive stock options to share in the future of WHOOP.
• WHOOP +1: Everyone on the team gets a complimentary WHOOP membership-plus another membership to share with a loved one.
• Health Matters: Our competitive benefits package covers medical, dental, and vision, in addition to mental health services, life and disability insurance, and more.
• Find Your Fit: Full-time employees get $500 a year to spend on wellness in whatever way they see fit, from fitness classes and memberships, to recovery services.
• It Pays to Sleep: Our Sleep Performance Program incentivizes employees to get more sleep. Log an average sleep performance of 85% or higher for the month and get a $100 bonus.
• Location, Location, Location: You can’t beat the views from the rooftop of One Kenmore Square. Feel inspired daily as you work, enjoy free snacks and coffee, and collaborate in the heart of Boston.

The ideal candidate has hands-on experience supporting complex consumer electronics or high-volume hardware programs through EVT, DVT, PVT, and ramp, and is comfortable driving decisions in ambiguous, fast-moving launch environmentsDemonstrated ability to navigate ambiguity, prioritize effectively, and drive decisions across engineering and operations teamsBachelor’s degree in Engineering, Supply Chain, Manufacturing, or a related technical fieldProficiency with Excel, Jira, Confluence, Gantt/scheduling tools, Google Workspace, and PLM systems (Arena preferred)Experience working directly with overseas manufacturing partners, particularly in Asia, within consumer electronics or other high-volume hardware industries5+ years of experience in technical program management, manufacturing development, hardware engineering, or a related fieldWillingness to travel internationally up to 25% to support supplier builds, validation activities, and production launchesExperience owning at least one complete hardware product development cycle from prototype through mass production launch, including EVT, DVT, PVT, and production rampStrong understanding of manufacturing processes including SMT, mechanical assembly, test, validation, and pack-outProven ability to independently lead manufacturing programs with cross-functional engineering teams and external manufacturing partnersExcellent communication and organizational skills, with the ability to tailor messaging for technical teams and leadership audiencesInterested in the role, but don’t meet every qualification? We encourage you to still apply!