Software Engineering Manager

Jobtailor

Alabama

On-site

USD 120,000 - 180,000

Full time

7 days ago

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Job summary

Jobtailor is seeking a seasoned leader to drive operational stability of API platforms and backend services. You will manage incident management, change control, and production readiness across multiple technology teams in a banking-adjacent environment.

The role emphasizes collaboration with software engineering, cloud platforms, and observability tools to enhance service reliability and release readiness of new API capabilities.

Qualifications

Requires a university/college degree or equivalent experience.
5+ years of industry-relevant experience.
3+ years of prior management experience.
Experience with digital banking platforms and mobile banking ecosystems preferred.
Experience with REST APIs, microservices, and cloud platforms preferred.

Responsibilities

Lead and develop a team of application support engineers and technical specialists.

Skills

Team leadership

Incident management

REST APIs

Java / Spring Boot

OpenShift / Kubernetes

Cloud platforms (Azure / AWS / GCP)

Splunk / Dynatrace

CI/CD pipelines

Git-based source control

SQL & NoSQL databases

Vendor integrations

Agile software delivery

Education

Bachelor's degree or higher in a related field

Tools

OpenShift

Kubernetes

Azure

AWS

GCP

Splunk

Dynatrace

Job description

Lead and develop a team of application support engineers and technical specialists
Ensure availability, performance, resiliency, and operational stability of critical API platforms and backend services
Drive Incident Management, Problem Management, Change Management, and Production Readiness processes
Lead major incident response efforts and coordinate resolution activities across multiple technology organizations
Drive root cause analysis and corrective action plans to prevent recurring issues
Partner with Software Engineering teams to improve service reliability, automation, observability, and operational maturity
Support application releases and ensure operational readiness for new API capabilities and platform enhancements
Monitor service health through dashboards, alerts, KPIs, SLAs, and SLOs
Establish support procedures, runbooks, escalation paths, and operational controls
Coordinate support activities across internal and external technology partners
Support disaster recovery, business continuity, and resiliency testing initiatives
Ensure compliance with enterprise security, audit, risk, and regulatory requirements
Provide operational reporting and executive communications to technology and business leadership
Manage development projects, development teams, and application support functions
Oversee multiple application programming and analysis projects, including development, installation, and maintenance of application programs
Monitor and maintain adherence to quality standards
Maximize staff contribution through professional growth and development
Analyze applications to ensure systems meet business needs and specifications

Requirements

University/college degree typically required, or a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
5+ years of industry-relevant experience
At least 3 years of prior management experience typically required
Experience supporting customer-facing digital banking platforms preferred
Experience with mobile banking ecosystems, including mobile applications interacting with backend APIs and services preferred
Familiarity with iOS and Android application architectures, mobile authentication flows, push notifications, and mobile release processes preferred
Experience supporting Cards, Payments, Wallets, or Digital Banking products preferred
Experience with vendor integrations and third-party API providers preferred
ITIL certification or equivalent operational management experience preferred
Experience with REST APIs
Experience with Java / Spring Boot
Experience with microservices architecture
Experience with OAuth2 / OpenID Connect
Experience with JWT authentication
Experience with Kafka / MQ messaging
Experience with OpenShift / Kubernetes
Experience with Azure, AWS, or GCP
Experience with Splunk and Dynatrace
Experience with CI/CD pipelines
Experience with Git-based source control
Experience with SQL and NoSQL databases
Preferred skills include application development, business management, customer solutions, design, group problem solving, process improvements, release management, software solutions, and User Experience (UX) design
Competencies include Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), and System Testing
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position
Position is subject to applicable FDIA Section 19 and, for registered roles, SAFE Act and/or FINRA requirements

Core Competencies

Demonstrates expertise in leading application support teams, ensuring operational stability of API platforms, and driving incident management processes. Proficient in managing development projects and enhancing service reliability through collaboration with software engineering teams.

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