Software Engineer - Tech Support

Kion Group AG; Wisconsin; Hybrid; USD 65,000 - 105,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a Software Support Engineer to provide remote, second-level customer support as part of the Customer Service team. The role operates on a weekly 8am-5pm EST schedule and involves collaborating with customers as well as first-line technicians and software/technical engineers to resolve issues.

Ideal candidates have knowledge across multiple programming languages, operating systems, databases, and networking, with 1-3 years in technical support or data analysis.

Qualifications

• Associate degree in Engineering, IT, or related field (Bachelor’s preferred).
• 1-3 years of experience in technical support or data analysis.
• Knowledge of multiple programming languages, operating systems, databases, and networking.

Responsibilities

• Works with moderate guidance
• Analyzes and improves tools, systems, and processes
• Resolves moderately difficult issues and manages recurring tasks
• Accountable for process efficiency and effectiveness

Skills

Programming knowledge

Operating systems

Databases

Networking

Education

Associate degree in Engineering/IT

Bachelor’s degree preferred

Job description

Role Overview

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

What We Offer

Ce que nous proposons: What We Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Equal Opportunity

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary and Compensation

The base pay range for this role is estimated to be $65,000 - $105,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

What You Will Do In This Role

• Works with moderate guidance
• Analyzes and improves tools, systems, and processes
• Resolves moderately difficult issues and manages recurring tasks
• Accountable for process efficiency and effectiveness

What We Are Looking For

• Associate degree in Engineering, IT, or related field (Bachelor’s preferred)
• 1-3 years of experience in technical support or data analysis

Les marques KION font avancer le monde - à l’échelle mondiale, régionale et locale. KION est la société spécialisée dans les solutions pour la chaîne d’approvisionnement. Avec plus de 42 000 collaborateurs dans plus de 100 pays, nous permettons des chaînes d’approvisionnement intelligentes, durables et fiables dans le monde entier - partout où des marchandises sont stockées, déplacées ou livrées. KION offre à ses clients une gamme complète de solutions pour préparer leurs chaînes d’approvisionnement à l’avenir. Nos marques internationales, Linde Material Handling, STILL et Baoli, et nos marques régionales, Fenwick et OM, sont synonymes d’innovation technologique de pointe, d’automatisation intelligente et d’excellence du service dans les chariots élévateurs et équipements d’entrepôt. Dematic complète cette expertise grâce à des technologies d'automatisation de pointe et à des solutions logicielles assistées par IA qui optimisent l’intralogistique dans l’entreposage, la production et la distribution. Que ce soit localement ou globalement, nous offrons des opportunités de carrière passionnantes dans un environnement innovant façonné par nos valeurs fondamentales: Intégrité, Coopération, Courage et Excellence. Ensemble, nous créons la magie des solutions pour la chaîne d’approvisionnement. Rejoignez notre équipe - Push it forward.