Field Service Technician 4

Kion Group AG; Grand Rapids (MI); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation

Pay Transparency

Global Opportunities

Job summary

Dematic Corporation is seeking a Regional Field Service Technician to service and repair Dematic systems across North America. The role involves extensive travel, training customers, and ensuring maximum system availability and customer satisfaction.

Under the Field Service Manager, you will handle semi-complex maintenance, conduct on-site service calls, and support customers to optimize performance. Overtime and weekend work may be required, with travel and strong attention to safety and

Qualifications

• Ability to travel across North America for extended periods.

Responsibilities

• Participates in semi-complex equipment trials, repairs, and overhauls.
• Provides semi-complex maintenance on tools and test equipment, documenting inspections and repairs.
• Responds to semi-complex service calls and assesses equipment performance from field data.
• Recommends modifications or improvements based on field support data.
• Identifies problems and takes appropriate steps to solve them in non-complex scenarios.
• Escalates complex problems for others as needed.

Job description

Dematic Corporation is now hiring a Regional Field Service Technician. Under the direction of the Field Service Manager, this position provides service and repair and service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customer's facility, this position is heavily responsible for maintaining customer goodwill toward Dematic. The primary objective is to ensure that Dematic systems have the greatest availability possible for customer use and that customers are satisfied with their Dematic system and equipment.

This role can be based anywhere throughout North America, preferably by an airport for travel. Overtime and occasional weekend work may be required. This role will be 100% travel.

Ce que nous proposons:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities
• Learn More Here: Logistics and Supply Chain Careers at Dematic

Tâches et qualifications:

• Participates in semi-complex equipment trial runs, investigative tests, repairs, and overhauls.
• Participates in training customers on semi-complex products and services.
• Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures.
• Participates in responding to semi-complex service calls.
• Participates in assessing the performance of semi-complex products/equipment based on field support data and recommends modifications or improvements.
• Performs semi-complex work within the technical or paraprofessional areas.
• Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
• Refers to complex, unusual problems for others.

The base pay range for this role is estimated to be $36 to $40 an hour at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Les marques KION font avancer le monde – à l’échelle mondiale, régionale et locale. KION est la société spécialisée dans les solutions pour la chaîne d’approvisionnement. Avec plus de 42 000 collaborateurs dans plus de 100 pays, nous permettons des chaînes d’approvisionnement intelligentes, durables et fiables dans le monde entier – partout où des marchandises sont stockées, déplacées ou livrées. KION offre à ses clients une gamme complète de solutions pour préparer leurs chaînes d’approvisionnement à l’avenir. Nos marques internationales, Linde Material Handling, STILL et Baoli, et nos marques régionales, Fenwick et OM, sont synonymes d’innovation technologique de pointe, d’automatisation intelligente et d’excellence du service dans les chariots élévateurs et équipements d’entrepôt. Dematic complète cette expertise grâce à des technologies d'automatisation de pointe et à des solutions logicielles assistées par IA qui optimisent l’intralogistique dans l’entreposage, la production et la distribution. Que ce soit localement ou globalement, nous offrons des opportunités de carrière passionnantes dans un environnement innovant façonné par nos valeurs fondamentales: Intégrité, Coopération, Courage et Excellence. Ensemble, nous créons la magie des solutions pour la chaîne d’approvisionnement.

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