Software Engineer (Systems) 4

DGN Technologies; Santa Clara (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

DGN Technologies is seeking a Staff Site Reliability Engineer to support architecture, security, and sustainability of our production infrastructure for regulated digital health platforms. You will ensure reliability, scalability, and compliance with FDA GxP and HITRUST while collaborating with engineering, quality, and regulatory teams.

In this role you will lead incident response, CI/CD, observability, and capacity planning, using Kubernetes and cloud platforms (AWS, GCP, Azure).

Qualifications

• Bachelor’s or Master’s degree in CS, Engineering, or related field.
• 7 years in SRE/DevOps roles in healthcare or life sciences.
• Expertise in containerization (Kubernetes, Docker) and infrastructure-as-code.
• Direct experience with FDA GxP and HITRUST compliance; HIPAA/SOC2/ISO 27001 familiarity.
• Strong scripting/automation (Python, Bash, Go).
• Proven SIEM and monitoring experience in regulated environments.
• Cloud security and healthcare compliance certifications preferred.

Responsibilities

• Support the design, implementation, and sustainment of CI/CD pipelines with auditable deployment processes.
• Promote infrastructure-as-code using Terraform, Helm, and Ansible, with HITRUST and GxP controls.
• Architect and maintain highly available, scalable, compliant systems on Kubernetes and cloud platforms (AWS, Google Cloud Platform, Azure).
• Apply SRE principles—define, measure, and improve reliability metrics (SLIs/SLOs/SLAs) in regulated healthcare environments.
• Lead capacity planning, performance tuning, and infrastructure optimization for regulatory/privacy requirements.
• Manage the full incident lifecycle (detection, triage, resolution, postmortem) for FDA compliance.
• Develop and maintain incident response playbooks and escalation protocols.
• Implement and manage monitoring solutions (Datadog, Prometheus, Grafana, Elastic) for rapid issue identification and compliance.
• Integrate SIEM tools (Splunk, Datadog Security, Elastic Security) for log aggregation and audits.
• Collaborate with security, QA, and regulatory teams to monitor production security incidents.
• Ensure logging, auditing, reporting meet FDA, HITRUST, ISO 27001 standards including data retention and privacy.
• Document infrastructure processes to facilitate knowledge transfer and audit readiness.
• Plan and manage resource utilization to meet performance and regulatory efficiency.
• Troubleshoot and support cloud/network issues while securely handling PHI and device data.

Skills

Site Reliability Engineering

DevOps

Scripting/Automation

Regulated healthcare experience

Incident response

Education

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

Tools

Kubernetes

Docker

Terraform

Helm

Ansible

Datadog

Prometheus

Grafana

Splunk

Elastic Security

Job description

Description:

Position Summary: As Staff Site Reliability Engineer Engineer, you will serve as a technical individual contributor responsible for supporting architecture, securing, and sustaining the production infrastructure supporting our regulated digital health and medical software platforms. You will ensure reliability, scalability, and compliance of critical systems in alignment with FDA GxP guidelines and HITRUST standards for healthcare data protection.

You will lead initiatives in incident response, deployment automation, observability, and capacity planning—leveraging modern DevOps/SRE methodologies, cloud-native technologies, and advanced tooling. Collaborating across engineering, quality, and compliance teams, you will ensure our solutions remain both safe and effective for patient care, while meeting stringent regulatory requirements.

Key Responsibilities:

• Support the design, implementation, and sustainment of CI/CD pipelines with embedded with auditable deployment processes.
• Promote infrastructure-as-code using Terraform, Helm, and Ansible, incorporating HITRUST and GxP controls into reusable modules.
• Architect and maintain highly available, scalable, and compliant systems leveraging Kubernetes and cloud platforms (AWS, Google Cloud Platform, Azure).
• Apply SRE principles—defining, measuring, and improving reliability metrics (SLIs/SLOs/SLAs) in regulated healthcare environments.
• Lead capacity planning, performance tuning, and infrastructure optimization initiatives focused on regulatory and privacy requirements.
• Manage the full incident lifecycle (detection, triage, resolution, postmortem), documenting as required for FDA compliance and audit readiness.
• Develop and maintain incident response playbooks, including IT and regulatory escalation protocols.
• Implement and manage monitoring solutions (Datadog, Prometheus, Grafana, Elastic Search) to support rapid issue identification in compliance with healthcare mandates.
• Integrate and manage SIEM tools (Splunk, Datadog Security, Elastic Security) for log aggregation, threat detection, and support of regulatory audits (HITRUST, GxP).
• Collaborate with security, quality assurance, and regulatory teams to monitor and respond to production security incidents.
• Ensure logging, auditing, and reporting meet FDA, HITRUST, ISO 27001 and healthcare industry standards—including data retention, traceability, and privacy safeguards.
• Document and communicate infrastructure processes clearly to facilitate internal knowledge transfer and external audit readiness.
• Plan and manage resource utilization to meet both performance goals and regulatory efficiency standards.
• Troubleshoot and support cloud/network issues, ensuring secure handling of protected health information (PHI) and device data.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 7 years in Site Reliability Engineering, DevOps roles within healthcare, medical device, or life sciences industries.
• Expertise in containerization (Kubernetes, Docker), cloud platforms, and infrastructure-as-code.
• Direct experience supporting systems subject to FDA GxP and HITRUST compliance; familiarity with HIPAA, SOC2, ISO 27001 frameworks.
• Strong skills in scripting/automation (Python, Bash, Go).
• Proven track record managing SIEM and monitoring platforms in regulated environments.
• In-depth knowledge of incident response and reliability engineering in healthcare/medical device settings.
• Certifications in cloud security, DevOps, and/or healthcare compliance (e.g., HITRUST, AWS Security, etc.) strongly preferred.

Preferred Skills:

• Experience deploying and supporting medical device software under FDA regulations.
• Familiarity with quality management systems, validation procedures, and documentation for regulatory audits and FDA submissions.
• Strong communication and leadership skills for cross-functional collaboration in a regulated setting.
• Ability to innovate while maintaining strict compliance constraints.