Software Engineer - Night Shift

Dematic; Grand Rapids (MI); Remote; USD 65,000 - 140,000; Full time

Job summary

An innovative company is seeking a Software Support Engineer to join their dynamic team. This role involves providing remote customer support, assisting with system integration, and troubleshooting hardware and network issues. Ideal candidates will have a strong background in software engineering, networking, and database management. You'll enjoy a competitive salary and benefits, along with opportunities for career development in a supportive environment. If you're passionate about technology and eager to make an impact, this position offers a fantastic opportunity to grow and excel.

Benefits

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Qualifications

• 2+ years of experience in software, network, or hardware engineering.
• Strong knowledge of multiple programming languages and operating systems.

Responsibilities

• Assist in integrating new systems and quality testing applications.
• Provide technical support and troubleshoot hardware and networks.

Skills

Software Engineering

Networking

Database Management

Technical Support

Troubleshooting

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Software Engineering

Tools

Oracle Database

MS SQL Database

Windows Operating Systems

Job description

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergencies requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

What we offer:

• Career Development
• Competitive Compensation and Benefits
• Pay transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What you Will Do in This Role:

• Assist project and technical engineers in the integration of new systems
• Assist technical and development personnel in application quality testing
• Work on-site to install, commission, and test installation of material handling solutions
• Provide specified technical support to customers on-site
• Troubleshoot server hardware, Ethernet networks, and other peripherals such as printers
• Review Sales and Estimating Functional Specification documentation
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

What We Are Looking For:

• Bachelor's Degree (Computer Science, Software Engineering, or related field)
• At least 2 years experience in software, network and/or hardware engineering positions (preferably in the Material Handling Industry)
• Experience with Oracle databases
• Experience with MS SQL Database
• Experience with Windows operating systems