Software Engineer - Night Shift

Kion Group; Grand Rapids (MI); Remote; USD 65,000 - 140,000; Full time

Job summary

An established industry player is seeking a dedicated Software Support Engineer to join their dynamic team. This role involves providing remote second-level customer support, troubleshooting technical issues, and assisting in the integration of new systems. Ideal candidates will have a solid background in programming, networking, and databases, along with a Bachelor's degree in a relevant field. The position offers a competitive salary range and opportunities for career development, making it an exciting opportunity for those looking to grow in the tech industry. Join a forward-thinking company that values innovation and teamwork!

Benefits

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Qualifications

• 2+ years in software, network, or hardware engineering roles, ideally in Material Handling.
• Strong troubleshooting skills for server hardware and Ethernet networks.

Responsibilities

• Assist engineers in integrating new systems and application quality testing.
• Provide technical support to customers on-site and troubleshoot various systems.

Skills

Programming Languages

Network Troubleshooting

Technical Support

Application Quality Testing

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Software Engineering

Tools

Oracle Database

MS SQL Database

Windows Operating Systems

Job description

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergencies requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

What we offer:

• Career Development
• Competitive Compensation and Benefits
• Pay transparency
• Global Opportunities

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:What you Will Do in This Role:

• Assist project and technical engineers in the integration of new systems
• Assist technical and development personnel in application quality testing
• Work on-site to install, commission, and test installation of material handling solutions
• Provide specified technical support to customers on-site
• Troubleshoot server hardware, Ethernet networks, and other peripherals such as printers
• Review Sales and Estimating Functional Specification documentation
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

What We Are Looking For:

• Bachelor's Degree (Computer Science, Software Engineering, or related field)
• At least 2 years experience in software, network and/or hardware engineering positions (preferably in the Material Handling Industry)
• Experience with Oracle databases
• Experience with MS SQL Database
• Experience with Windows operating systems