Software Engineer – Merchant Lifecycle Platform

Socket.dev; Mountain View (CA); On-site; USD 176,000 - 242,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and disability保险

401(k)

HSA

Flexible Spending Accounts (Healthcare

8 paid holidays per year

Paid sick time

Paid Parental Leave

Job summary

Socket.dev is seeking a Software Engineer to join the Otter Customer Lifecycle team in Mountain View. You will build the core merchant platform, enabling onboarding from signup to live operation, and develop self-serve growth flows for merchants.

The role focuses on Java/Go backend services, distributed systems, and data modeling, with production-operating responsibilities. You will work on end-to-end ownership, ensuring reliability and performance of critical merchant systems.

Qualifications

• Proficiency in Java or Go and production backend services.
• Distributed systems, microservices, and API design (gRPC and/or REST).
• Experience with PostgreSQL or CockroachDB and writing performant queries.
• Experience designing data models and core domain objects that other teams build on top of.
• Experience operating services in production and a collaborative, product-minded approach.

Responsibilities

• Build and own the merchant platform: the core services and data models behind stores, facilities, brands, and the entitlement-driven configuration that determines what each merchant can access.
• Design onboarding services that take a new restaurant from signup to live and serving orders, reliably and without manual intervention.
• Build the backend for self-serve growth — signup, activation, and conversion flows that let restaurants adopt Otter without touching a salesperson.
• Design offboarding and lifecycle cleanup so that when a merchant leaves, the systems behind them shut down cleanly instead of quietly running and costing money.
• Own your services end-to-end: design, build, instrument, debug, and improve reliability and performance.

Skills

Java

Go

Tools

PostgreSQL

CockroachDB

gRPC

REST

Temporal

Cadence

Kafka

Docker

Kubernetes

Job description

Socket.dev is seeking a Software Engineer to join the Otter Customer Lifecycle team in Mountain View. You will build the core merchant platform, enabling onboarding from signup to live operation, and develop self-serve growth flows for merchants.

The role focuses on Java/Go backend services, distributed systems, and data modeling, with production-operating responsibilities. You will work on end-to-end ownership, ensuring reliability and performance of critical merchant systems.