Software Engineer Lead - Core AI

PNC; Farmers Branch (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

401(k) with PNC match

Pension plan

Educational assistance

Robust wellness program

Job summary

PNC is hiring a Software Engineer Lead to work in Dallas, TX, or Pittsburgh, PA. This role emphasizes the development of AI solutions, including conversational AI and NLP modules, requiring strong leadership and technical skills.

Successful candidates will have a Bachelor's degree and at least 3 years of relevant experience, along with expertise in Python, Java, and AWS. PNC offers a range of benefits, including health insurance, a 401(k) match, and comprehensive paid time off.

Qualifications

• 3+ years of relevant experience in engineering.
• Experience with AI modules and automation.
• Proven technical leadership and mentoring skills.

Responsibilities

• Lead the design and development of AI solutions.
• Provide technical guidance and support to engineering teams.
• Facilitate complex problem resolution.

Skills

Conversational AI

NLP

Automation Engineering

Application Development

Project Management

Education

Bachelor's Degree

Tools

AWS

Python

Java

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Lead within PNC's Enterprise Technology organization, you will be based in Dallas, TX, or Pittsburgh, PA.

Job Profile

Due to the nature of this position we are seeking passionate Software Engineers. Candidates should have experience with the following:

• Conversational AI, NLP, and Automation Engineering

Lead the design and development of NLP modules, conversational AI capabilities, and GenAI‑powered automation using Python and Java to support core AI product initiatives.

Drive experimentation and refinement of language models, ensuring high‑quality intent recognition, dialog flows, and scalable AI components.

• Technical Leadership & Core AI Platform Development

Provide hands‑on leadership and mentorship to the engineering team, guiding best practices in model development, coding standards, and solution architecture across core AI systems.

Oversee integration of AI services into enterprise platforms (including OCP), ensuring performance, reliability, and alignment with long‑term product strategy.

Job Description

• Creates and leads the technical design and development of software solutions.
• Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required.
• Facilitates complex problem resolution.
• Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software.
• Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, AWS Cloud Computing, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Project Management, Quality Management, Release Management, Risk Management, Software Solutions, User Experience (UX) Design

Competencies

Application Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back‑up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance (including select programs fully paid), and a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877‑968‑7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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