Software Engineer Principal Sr - Intelligent Automations

PNC; Pittsburgh (Allegheny County); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

Dental and vision options

401(k) with PNC match

Paid time off including maternity or parental leave

Educational assistance

Comprehensive wellness program

Job summary

PNC is seeking an experienced architect to evolve GenAI solutions focused on RAG and AI-driven automation in Pittsburgh or Dallas. You will collaborate across teams, ensuring scalability and security while mentoring engineers to promote a culture of excellence.

The ideal candidate should have hands-on experience with LLMs, document automation, and familiarity with conversational AI platforms. A comprehensive benefits package and career growth opportunities are offered.

Qualifications

• Hands-on experience with LLMs, RAG architecture, and agentic systems.
• Experience building AI-driven enterprise automation solutions.
• Experience with OCR, NLP, and Intelligent Document Processing.
• Experience automating document-centric workflows.
• Experience with conversational AI platforms (e.g., Kore.ai or similar).

Responsibilities

• Architect and evolve GenAI solutions with a focus on RAG, agentic workflows, and AI-driven automation.
• Lead design decisions to ensure scalability, resiliency, security, and performance.
• Translate complex business needs into scalable technical solutions.
• Mentor engineers across teams on architecture, design, and coding practices.

Skills

Hands-on experience with LLMs

RAG architecture

Experience with OCR, NLP

Intelligent Document Processing

Experience automating document-centric workflows

Conversational AI platforms (e.g., Kore.ai)

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers and foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success.

Position ID: R221358
Location: Pittsburgh, PA or Dallas, TX

Responsibilities

• Architect and evolve GenAI solutions with a focus on RAG, agentic workflows, and AI‑driven automation.
• Lead design decisions to ensure scalability, resiliency, security, and performance.
• Define and implement reference architectures and reusable frameworks.
• Drive full lifecycle delivery, including design, development, deployment, and production support.
• Build and optimize AI‑driven automation workflows and document processing pipelines.
• Ensure solutions meet enterprise governance and Responsible AI standards.
• Establish best practices across code quality, testing, CI/CD, observability, and security.
• Drive platform engineering standards for LLM, RAG, and agent‑based systems at scale.
• Identify and mitigate technical debt, risks, and performance bottlenecks.
• Partner with product, architecture, business, risk, and security teams.
• Translate complex business needs into scalable technical solutions.
• Present architecture strategies and trade‑offs to senior leadership and executives.
• Mentor engineers across teams on architecture, design, and coding practices.
• Support career growth and promote a culture of engineering excellence.

Qualifications

• Hands‑on experience with LLMs, RAG architecture, and agentic systems.
• Experience building AI‑driven enterprise automation solutions.
• Experience with OCR, NLP, and Intelligent Document Processing.
• Experience automating document‑centric workflows.
• Experience with conversational AI platforms (e.g., Kore.ai or similar).

Benefits

PNC offers a comprehensive range of benefits including medical and prescription drug coverage (with a Health Savings Account feature), dental and vision options, life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, child and elder care backup, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. Paid time off includes maternity or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; 15 to 25 vacation days each year depending on career level; and additional leave based on years of service.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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