Software Engineer, Intermediate (Salesforce)

HugoNet; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Mid Software Engineer to provide essential software engineering support for the Army's C5ISR Center. This role involves working with the Salesforce Platform to develop, maintain, and enhance enterprise systems while ensuring effective user support and system documentation. The position offers a unique opportunity to engage in diverse responsibilities, including technical support, data analysis, and quality assurance testing. Join a forward-thinking team where your contributions will directly impact mission-critical systems and help shape the future of military communications and intelligence. This role is primarily remote, with occasional onsite meetings as needed.

Qualifications

• Salesforce Certified Administrator and/or Platform Developer I required.
• 7+ years of experience in software engineering and CRM support.

Responsibilities

• Provide technical support for Salesforce and CRM applications.
• Collaborate with users to resolve issues and enhance system features.
• Conduct QA testing and document system changes.

Skills

Salesforce Administration

Salesforce Development

Technical Support

Data Analysis

Quality Assurance Testing

Customer Relationship Management

Education

Bachelor's Degree

Tools

Salesforce Platform

SE2

Job description

Job Locations: 100% telework w/ 1 day per 3 months at Aberdeen Proving Ground, MD

Clearance Requirements:This position requires an active SECRET security clearance. Must be a U.S. citizen.

Job Type: Full-Time Salaried

Overview

We are recruiting for a Mid Software Engineer to support the Army Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C5ISR) Center Headquarters at Aberdeen Proving Ground (APG), Maryland. This position will provide software engineering support to the development, maintenance, and sustainment of the C5ISR Center Enterprise Systems. This support includes providing end user support, scoping requirements for new features/processes/apps, development and implementation, testing, training, and process documentation in the Salesforce Platform.

Responsibilities

The following duties reflect management’s definition of essential functions for this job but do not restrict the tasks that might be assigned. Management may assign additional duties and responsibilities at any time due to reasonable accommodation or other reasons:

• Provide daily administrator, technical and functional support for Salesforce and other cloud/Customer Relationship Management (CRM) applications as needed
• Collaborate with end users to capture feedback, resolve issues, create enhancement requests, log and work cases within the platform, and provide help desk support
• Perform detailed analysis of technical and business requirements and/or issues and make recommendations to CRM Program Manager
• Perform data imports and updates
• Conduct QA testing activities and document changes to the system
• Make system changes to include but not limited to: objects, fields, workflows, reports, and dashboards
• Create documentation of existing and new systems and procedures
• Create training material as needed and host training sessions with end-users
• Build reports that help support business functions in various departments and divisions across the organization
• Participate and lead meetings with end users, stakeholders, and CRM Program Manager
• Keep abreast of Salesforce releases, features and best practices
• Translate business requirements into well architected solutions. Designs, codes, tests, debugs, deploys and documents those programs
• Analyze current automations and make recommendations and improvements
• Diagnose and report any issues that affect the performance, cost, or schedule of the application and propose alternatives to mitigate these issues to the Government project lead
• Assist with the planning of application changes, development, and installation of upgrades and new releases
• Comply with all applicable security requirements to include, but not limited to the Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) and DISA checklists
• Use SE2 or equivalent for project management, bugs, and issue tracking
• Conduct customer support by gathering information, conducting research, developing, testing, deploying, and corresponding with customers as required

Qualifications

Skills/Qualifications:Salesforce Certified Administrator and/or Salesforce Certified Platform Developer I required

Education and Experience:Bachelor’s Degree and 7+ years of experience desired.

Work is primarily remote, but up to the client's discretion for onsite meetings.