Software Engineer, Insights

Gleanwork; Mountain View (CA); Hybrid; USD 140,000 - 265,000; Full time

Benefits offered by this job

Home office improvement stipend

Annual education stipend

Wellness stipends

Healthy daily lunches

Job summary

Gleanwork is seeking a Software Engineer to join their Insights team in Mountain View, California. This role involves designing data pipelines, building backend services, and enhancing user experiences with a focus on accurate metrics and analytics. The ideal candidate will have over 5 years of software engineering experience and expertise across multiple programming languages including Golang, Java, and Python.

Additional responsibilities include developing user targeting platforms and ensuring data observability. Gleanwork offers a competitive salary range of $140,000 to $265,000 along with comprehensive benefits and a vibrant office culture.

Qualifications

• 5+ years of industry software engineering experience, including ownership of production services or analytics systems.
• Strong experience in building backend services and APIs across the tech stack.
• Proficiency in SQL and experience with modern data warehouses.

Responsibilities

• Design and implement reliable data pipelines and services for user metrics.
• Build and evolve backend APIs between product logs and the Insights UI.
• Contribute to natural-language query functionalities for Insights.
• Develop user targeting platform for marketing and growth.
• Improve observability, alerting, and backfill workflows for Insights jobs.
• Collaborate across teams to ensure alignment on core definitions.

Skills

Backend services and APIs

Golang

Java

Typescript

Python

SQL

Data pipelines

Job description

About the Role

We're seeking a software engineer to join the Insights team within the Billing and Insights charter that underpins Glean's consumption-based pricing, product analytics and user targeting. This team owns the end-to-end stack that makes our AI products explainable and measurable for customers and internal teams—from logging and usage pipelines to Insights dashboards, self-serve logs, user targeting platform and natural language query (NLQ)-powered agents on top of our data warehouse. As an SWE on this team, you'll design and build data pipelines, backend services, and customer-facing experiences that make Glean's value visible and trustworthy. You'll work closely with Product, Data Science, Finance, Marketing and Go-To-Market to ensure that every metric we show is accurate, auditable, and aligned across internal and external views.

You will

• Design and implement reliable data pipelines and services that summarize deployment log data into daily user-, team-, department-, and agent-level metrics powering the Insights dashboards.
• Build and evolve backend APIs and services that sit between our product logs, warehouses, and the Insights UI, with a high bar for correctness, debuggability, and latency.
• Contribute to the NLQ for Insights initiative by extending the agentic loop and tool library over our Insights warehouse so moderators and admins can ask natural-language questions and get accurate, explainable answers.
• Build user targeting platform for marketing and growth campaigns.
• Improve observability, alerting, and backfill workflows for Insights jobs so metric issues are caught early and resolved safely via idempotent backfills.
• Partner with Pricing, Finance, Data, Marketing and Product to keep internal dashboards and external Insights views aligned on core definitions (e.g., active users, assistant and agent usage, utilization) and to support usage-based pricing and renewals.

About you

• 5+ years of industry software engineering experience, including meaningful ownership of production services or analytics systems.
• Strong experience building backend services and APIs in one or more of: Golang, Java, Typescript, or Python, and comfort jumping across the stack when needed (from data pipelines to APIs to web UX).
• Proficiency in SQL and experience working with modern data warehouses or analytics stacks.

Location

• This role is hybrid (4 days a week in our Mountain View office).

Compensation & Benefits

The standard base salary range for this position is $140,000 - $265,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, medical, vision, and dental coverage, generous time‑off policy, and the opportunity to contribute to your 401(k) plan. When you join, you'll receive a home office improvement stipend, as well as annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

Diversity & Inclusion

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.