Software Engineer III - Platform Engineer

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 130,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an experienced IT professional focused on production support and governance for operational excellence. You will design operating models, participate in audits, and create dashboards to deliver stability metrics.

The role requires strong observability skills, incident management experience, and coordination with multiple stakeholders. The ideal candidate willhave 6+ years in IT troubleshooting and maintenance, with hands-on work in AWS, logging/monitoring tools,

Qualifications

• 6+ years of IT troubleshooting, resolution, and maintenance experience.
• Experience with large-scale on-premises and public-cloud environments, preferably AWS.
• Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
• Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform.
• Familiarity with EKS, Kubernetes, Docker, and common networking issues.
• A proactive approach to learning and recommending new technologies

Responsibilities

• Production support, observability, and production governance/management.
• Designing operating models and process controls.
• Participating in audits and compliance activities.
• Designing dashboards and views.
• Proficient use of Copilot to improve day-to-day efficiency.
• Providing production stability metrics and insights to management.
• Acting as a gatekeeper for GBP production processes and standards.
• Leading meetings, driving decisions, and coordinating cross-functional stakeholders

Skills

AWS

Observability

SRE

CI/CD

Kubernetes

Docker

Grafana

Prometheus

Datadog

Splunk

ServiceNow

SQL

APIs

Jenkins

GitLab

Terraform

ITIL

Stakeholder mgmt

Tools

EKS

Kubernetes

Docker

Job description

This position focuses on production support and governance for operational excellence, including:

• Production support, observability, and production governance/management
• Designing operating models and process controls
• Participating in audits and compliance activities
• Designing dashboards and views
• Proficient use of Copilot to improve day-to-day efficiency
• Providing production stability metrics and insights to management
• Acting as a gatekeeper for GBP production processes and standards
• Leading meetings, driving decisions, and coordinating cross-functional stakeholders

Key technical skills required:

• AWS
• Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch
• ServiceNow
• Kafka
• API design/integration and troubleshooting
• Incident, problem, and change management (ITIL-aligned)
• SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting)
• Root cause analysis and post-incident governance
• SQL and data analysis for operational reporting
• CI/CD awareness and release governance
• Strong communication, stakeholder management, and documentation skills

Required experience and skills

• 6+ years of IT troubleshooting, resolution, and maintenance experience.
• Experience with large-scale on-premises and public-cloud environments, preferably AWS.
• Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
• Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform.
• Familiarity with EKS, Kubernetes, Docker, and common networking issues.
• A proactive approach to learning and recommending new technologies