Software Engineer III - Platform Engineer

JPMorgan Chase & Co.; Fairfax (DE); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. seeks an experienced IT professional to lead production support, governance, and observability across critical platforms. You will design operating models, controls, and dashboards to deliver operational excellence and audit readiness.

Responsibilities include leading cross-functional meetings, coordinating stakeholders, and serving as the gatekeeper for production processes and standards while leveraging AWS, Grafana, Splunk, and other telemetry tools.

Formación

• 6+ years IT troubleshooting, resolution and maintenance experience.
• Experience with large-scale on-prem and public-cloud environments, preferably AWS.
• Strong observability and monitoring knowledge: Grafana, Dynatrace, Prometheus, Datadog, Splunk.
• Familiar with CI/CD and infra tools like Jenkins, GitLab, Terraform.
• Familiarity with EKS, Kubernetes, Docker and networking issues.
• Proactive learner and tech advocate.

Responsabilidades

• Production support, observability, and governance for operational excellence.
• Design operating models and process controls.
• Participate in audits and compliance activities.
• Design dashboards and views for visibility.
• Act as gatekeeper for GBP production processes and standards.
• Lead meetings, drive decisions, and coordinate cross-functional stakeholders.

Conocimientos

AWS

Observability

Logging

Monitoring

ServiceNow

Kafka

API design

ITIL

SRE metrics

SQL

CI/CD

Jenkins

GitLab

Terraform

Kubernetes

Docker

Networking

Grafana

Datadog

Splunk

Dynatrace

Herramientas

EKS

Kubernetes

Docker

Descripción del empleo

This position focuses on production support and governance for operational excellence, including:

• Production support, observability, and production governance/management
• Designing operating models and process controls
• Participating in audits and compliance activities
• Designing dashboards and views
• Proficient use of Copilot to improve day-to-day efficiency
• Providing production stability metrics and insights to management
• Acting as a gatekeeper for GBP production processes and standards
• Leading meetings, driving decisions, and coordinating cross-functional stakeholders

Key technical skills required:

• AWS
• Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch
• ServiceNow
• Kafka
• API design/integration and troubleshooting
• Incident, problem, and change management (ITIL-aligned)
• SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting)
• Root cause analysis and post-incident governance
• SQL and data analysis for operational reporting
• CI/CD awareness and release governance
• Strong communication, stakeholder management, and documentation skills

Required experience and skills

• 6+ years of IT troubleshooting, resolution, and maintenance experience.
• Experience with large-scale on-premises and public-cloud environments, preferably AWS.
• Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
• Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform.
• Familiarity with EKS, Kubernetes, Docker, and common networking issues.
• A proactive approach to learning and recommending new technologies