Software Engineer II - Support

houserx; United States; Remote; USD 130,000 - 150,000; Full time

Benefits offered by this job

Remote-first work

Comprehensive benefits (medical, dent,

Paid time off and parental leave

Job summary

houserx is hiring a software reliability engineer focused on investigating and resolving escalated issues in a TS/Node/React stack. You will debug across application and database layers, monitor production, and contribute to incident response and documentation to prevent repeats.

Collaborating with product and engineering teams, you will address underlying causes, not just tickets, and participate in code reviews. This remote-first role emphasizes proactive improvements and strong communication.

Qualifications

• 3+ years of production software experience.
• Degree in computer science or related field.
• Investigate unfamiliar code and production data.
• Clear written and verbal communication.
• Sound judgment for production changes.
• Ability to use AI tools while maintaining code quality.
• Comfort in a fast-moving environment and code review.

Responsibilities

• Triage and fix user-facing bugs in TS/Node/React apps, with PostgreSQL changes as needed.
• Collaborate with product/engineering to resolve root causes and gaps surfaced by support.
• Document investigations, fixes, and troubleshooting for the internal KB.
• Monitor systems with Grafana and Sentry; join on-call rotation and incident resolution.
• Review pull requests for correctness, risk, and maintainability.
• Deliver engineering improvements reducing recurring escalations and workload.

Skills

TypeScript

Node.js

React

Root-cause analysis

Code review

Incident response

Monitoring

Documentation

Clear communication

AI tooling

Education

Bachelor's degree in Computer Science or related field

Tools

PostgreSQL

Grafana

Sentry

Job description

Role overview

Investigate and resolve engineering issues escalated by customer support, helping keep software workflows reliable for users of specialty medication services. The work spans debugging across application and database layers, production monitoring, incident response, code review, and projects that prevent repeat issues. You will work closely with product and engineering colleagues to address underlying causes, not just individual tickets.

Responsibilities

• Triage and fix user-facing bugs in a TypeScript, Node.js, and React application, including PostgreSQL changes when needed.
• Work with product and engineering partners to resolve root causes and broader product gaps surfaced through support.
• Document investigations, fixes, and troubleshooting processes for the internal knowledge base.
• Monitor systems with tools such as Grafana and Sentry, join the on-call rotation, and help lead incident resolution.
• Review teammates’ pull requests for correctness, risk, and maintainability.
• Scope and deliver engineering improvements that reduce recurring escalations and support workload.

Requirements

• At least three years of experience building or maintaining production software, plus a degree in computer science or a related field.
• Ability to investigate unfamiliar code and production data, identify root causes, and produce carefully validated fixes.
• Clear written and verbal communication with both technical and non-technical colleagues.
• Sound judgment when making production changes, including knowing when to resolve, elevate, or involve another team.
• Ability to use AI tools while maintaining code quality and focus.
• Comfort working in a fast-moving environment and collaborating through feedback and code review.

Benefits and work setup

• Remote-first work and opportunities to learn from senior and staff engineers through pairing and code review.
• Flexible paid time off, parental leave, and medical, dental, and vision coverage.
• The listed full-time base salary range is $130,000–$150,000; equity and other benefits may also be part of compensation.