Software Engineer II (Observability)

Travelers; Hartford (CT); On-site; USD 123,000 - 204,000; Full time

Job summary

Travelers is seeking a Software Engineer II to join the Observability team. You will improve system reliability and MTTR for Business Insurance applications, focusing on Dynatrace SaaS and OpenTelemetry.

You will decompose processes into observability requirements, define dashboards and alerts, and mentor peers while contributing to automation and IaC workflows. Ideal candidates have four years of development experience, strong Dynatrace and OpenTelemetry expertise, and hands-on cloud/infra

Qualifications

• Four years of programming/development experience.
• Deep, hands-on expertise with Dynatrace SaaS, including Gen3 apps, DQL, workflows, and alert configurations.
• Hands-on experience with OpenTelemetry, including instrumentation and semantic conventions.
• Experience with Infrastructure as Code (IaC) using Terraform; observability platforms preferred.
• Experience with incident response, including triage, root cause analysis, and post-mortems.
• Experience advising other engineering teams on observability adoption.
• Experience using AI-assisted coding tools as part of development work.
• Experience with containerized platforms (Kubernetes, Docker).
• Cloud engineering experience, AWS preferred.
• Proficiency with source control (Git/GitHub) and CI/CD tooling.
• Ability to write code for automation and tooling purposes, Python and/or JavaScript/Node.js preferred.
• Familiarity with Linux systems and shell scripting.
• Delivery skills: estimate timelines, steady pace, release in small batches.
• Domain expertise and ability to understand industry trends and business priorities.
• Strong problem solver capable of long-term solution design.
• Strong communicator capable of concise business-focused communication.

Responsibilities

• Partner with application teams to improve observability posture and reliability across systems and services.
• Perform design, development, and configuration tasks with accuracy and speed as an individual contributor.
• Develop and maintain Infrastructure-as-Code for Dynatrace configurations and monitoring workflows.
• Analyze, triage, and resolve defects and incidents of advanced complexity.
• Translate business processes into observability requirements with dashboards and alerts tied to business impact.
• Provide technical guidance and mentorship to less experienced engineers.
• Work independently to tackle scoped problems and seek opportunities to expand knowledge.
• Perform other duties as assigned.

Skills

Dynatrace SaaS

OpenTelemetry

Terraform (IaC)

Kubernetes

Docker

AWS

Git/GitHub

Python

JavaScript/Node.js

Linux

Shell scripting

Automation

Problem solving

Delivery skills

Communication

Tools

Terraform

Dynatrace tooling

OpenTelemetry instrumentation

CI/CD tooling

Job description

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$123,400.00 - $203,600.00

Target Openings

1

What Is the Opportunity?

Travelers is seeking a Software Engineer II to join our organization as we grow and transform our Technology landscape. As a member of the Observability team, you will join a team focused on improving system reliability and mean-time-to-resolution for our Business Insurance applications. We're looking for an experienced observability engineer with expertise in Dynatrace and OpenTelemetry who can decompose business processes into observability requirements, define alerting and dashboards scoped to business impact, and act a subject matter expert for application teams.

What Will You Do?

• Partner with application teams to improve observability posture and reliability across application and agentic systems, from instrumentation through mature alerting and service reliability practices, improving mean-time-to-resolution.
• Perform analysis, design, development, and configuration functions (includes defining technical requirements) with a high degree of accuracy and speed, operating as an individual contributor to team goals.
• Develop and maintain Infrastructure-as-Code for Dynatrace configuration, onboarding, and monitoring workflows.
• Perform analysis, assessment and resolution for defects and incidents of advanced complexity and escalat**e** appropriately.
• Translate business processes into observability requirements, defining dashboards and alerting scoped to business impact rather than individual system metrics.
• Provide technical guidance and mentorship to less experienced employees.
• Work independently to tackle well-scoped and loosely scoped problems.
• Seek opportunities to expand technical knowledge and capabilities.
• Provide technical guidance and mentorship to less experienced employees.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Four years of programming/development experience.
• Deep, hands-on expertise with Dynatrace SaaS, including Gen3 apps, DQL, workflows, and alert configurations.
• Hands-on experience with OpenTelemetry, including instrumentation and semantic conventions.
• Experience with Infrastructure as Code (IaC) using Terraform; observability platforms preferred.
• Experience with incident response, including triage, root cause analysis, and post-mortems.
• Experience advising other engineering teams on observability adoption.
• Experience using AI-assisted coding tools as part of development work.
• Experience with containerized platforms (Kubernetes, Docker).
• Cloud engineering experience, AWS preferred.
• Proficiency with source control (Git/GitHub) and CI/CD tooling.
• Ability to write code for automation and tooling purposes, Python and/or JavaScript/Node.js preferred.
• Familiarity with Linux systems and shell scripting.
• Delivery - Intermediate delivery skills including the ability to estimate accurate timelines for tasks and deliver work at a steady, predictable pace to achieve commitments, contribute to the software design strategy and methodologies used to best meet the system requirements, consider and build for many different use cases, avoid over engineering, and ensure automation, deliver complete solutions but release them in small batches, and identify important tradeoffs and negotiate them.
• Domain Expertise - Demonstrated track record of domain expertise including understanding technical concepts necessary to do the job effectively and aware of industry trends, demonstrate willingness, cooperation, and concern for business issues and priorities, and possess in depth knowledge of immediate systems worked on and some knowledge of adjacent systems.
• Problem Solving - Strong problem solver who ensures solutions are built for the long term, is able to resolve new issues, recognizes mistakes using them as learning and teaching opportunities and consistently breaks down large problems into smaller, more manageable ones.
• Communication - Strong communicator who possesses the ability to articulate information clearly and concisely with the busin