Software Engineer II - Agile Dev with Customer Impact

PDI Technologies, Inc.; Temple (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangements

Continuous learning opportunities

Quarterly perks program

Job summary

PDI Technologies, Inc. is seeking a software support engineer to diagnose and resolve software issues across our enterprise products. You will work within an Agile team to identify problems, optimize performance, and collaborate closely with product managers, engineering leaders, and stakeholders.

You will operate in a hybrid environment, leveraging C# and SQL expertise, with exposure to web services and cloud platforms as part of maintaining and improving our software solutions.

Qualifications

• 3–6 years’ experience designing and developing new or maintaining existing software applications in a software product development environment.
• Proficiency in one or more of the following: .Net and C#, SQL.
• Familiarity with the Microsoft Visual Studio IDE and the use of Azure DevOps or Jira.
• Practical experience with SDLC and Agile methodologies.

Responsibilities

• Actively support and develop software solutions for PDI products.
• Troubleshoot and resolve software issues with due urgency and maintain thorough documentation of all software solutions.
• Perform engineering level tests to find defects; troubleshoot and debug production issues.
• Partner with Product Management to consult on solution feasibility and high-level effort estimation.
• Prepare and provide case status and risk assessments to their manager with appropriate levels of detail to ensure customer issues are properly escalated and prioritized.
• Use a disciplined approach in an Agile environment to assist in analysis and determination of preferred solutions to technical challenges.
• Work with Product Owner to clarify and estimate feature work.
• A week of after-hours support availability every 3-4 months.

Skills

Software engineering

C#

SQL

Agile methodologies

SDLC

Communication

Problem-solving

Education

Bachelor's degree in CS or related field

Tools

Visual Studio

Azure DevOps

Jira

Job description

PDI Technologies, Inc. is seeking a software support engineer to diagnose and resolve software issues across our enterprise products. You will work within an Agile team to identify problems, optimize performance, and collaborate closely with product managers, engineering leaders, and stakeholders.

You will operate in a hybrid environment, leveraging C# and SQL expertise, with exposure to web services and cloud platforms as part of maintaining and improving our software solutions.