Software Engineer I — AI-Driven Debug & Production Support

RXinsider LTD.; Wilmington (MA); On-site; USD 83,000 - 106,000; Full time

Job summary

TraceLink is seeking a Software Engineer I to join the Engineering Services team in Wilmington, MA. You will investigate customer-reported issues, analyze logs, reproduce problems, and implement fixes with AI-assisted tooling.

You will collaborate with Services, Product Engineering, Quality Engineering, and Cloud Operations, contribute to stability improvements, and participate in code reviews and on-call rotations as required.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent practical experience.
• 0-2 years of software engineering, internship, or relevant project experience.
• Experience with Java/Scala/Python/JavaScript and AI-assisted coding tools.
• Understanding of APIs, databases, SQL, testing, and software development fundamentals.
• Strong debugging, analytical, and problem-solving skills.

Responsibilities

• Investigate and troubleshoot customer-reported and production issues.
• Analyze logs, application behavior, APIs, data, and system errors to identify root causes.
• Reproduce issues and develop fixes, workarounds, scripts, or automation.
• Use AI-assisted engineering tools to accelerate debugging, implementation, testing, and documentation.
• Review and validate AI-generated solutions for correctness, security, maintainability, and performance.
• Collaborate with Services, Product Engineering, Quality Engineering, and Cloud Operations to drive issues to resolution.
• Document technical findings, root causes, and resolutions clearly.
• Participate in code reviews, knowledge sharing, and continuous improvement activities.
• Identify recurring production patterns and contribute stability-focused enhancements.
• Contribute to Product-requested feature packs based on business priority and team capacity.
• Participate in the Engineering Services on-call rotation, including coverage outside normal hours.

Skills

Java/Scala/Python/JavaScript

AI-assisted coding

APIs & SQL

Debugging & problem-solving

Communication & collaboration

Education

CS/SE degree

Tools

AWS

Git

CI/CD

Jira

Confluence

Job description

TraceLink is seeking a Software Engineer I to join the Engineering Services team in Wilmington, MA. You will investigate customer-reported issues, analyze logs, reproduce problems, and implement fixes with AI-assisted tooling.

You will collaborate with Services, Product Engineering, Quality Engineering, and Cloud Operations, contribute to stability improvements, and participate in code reviews and on-call rotations as required.